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Service Delivery Manager - SAP Functional - TH

Date:  6 Nov 2023
Service Line / Portfolios:  Enterprise Technology & Performance

Bangkok, TH

What impact will you make?


At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


So what are you waiting for? Join the winning team now.



Work you’ll do


As a Manager in our Consulting team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:


  • Lead end to end AMS engagements for multiple clients and ensure quality service delivery across the tenure of the service rendered. Seek to secure more AMS engagements for Deloitte by building a trusted partner relationship within existing clients.

Key responsibilities include:

  • Single point of contact/escalation for a minimum of 3 different AMS clients.
  • Manage all financials related to the client engagements and ensure it is accurately and timely updated. Able to manage all queries related to financials independently and work on discrepancies (if any) immediately and effectively
  • Assist in client contract management and ensure all policies and scope is understood and adhered to by all relevant team members for a particular engagement
  • Overall responsible for the SLA Governance and Status Reporting.
  • Able to take on a Team Lead role when required and guide the team on a day-to-day basis
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Able to coach/guide team members (within team and across other AMS teams) in related task by probing and encouraging team members to determine the potential solution. Where necessary, to conduct training to assist in speeding up knowledge across team members.
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
  • Lead the deliverable development of the AMS setup in Deloitte SEA.
  • Drive and embed any Continuous Improvement initiatives and Best Practices on top of existing workload
  • Fully comply with and adhere to all the standard AMS process & procedures that are developed.
  • Drive delivery of new proposals for potential new AMS clients or extension of existing clients.


In leading teams to deliver impact to clients through the project, you’ll:

  • Employ a business-oriented mindset and use data-driven solutions to drive transformation agenda and achieve results
  • Leverage expertise in a functional domain to enable client’s strategic agenda
  • Consider opportunities and threats related to end-user adoption when developing recommendations


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

  • Understand the goals of our clients and Deloitte and align our people to these objectives, setting clear priorities and direction.
  • Influence clients, teams, and individuals positively. Leading by example and establishing confident relationships with senior stakeholders.
  • Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
  • Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.



  • A good honours Degree
  • Good spoken English. Added advantage if other languages are known.
  • SAP certified will be an added advantage
  • Good ITIL knowledge
  • Have more than 8 years’ experience working with SAP in the end user environment or consulting with exposure/hands on to more than one SAP Functional Module. Support experience is an added advantage.
  • Skilled in Project Management having led at least 3 or more end to end SAP projects.
  • Have led a team between 6-10 people or more in delivering a specific task/project
  • Have good integration knowledge to other functional areas is preferred
  • Good analytical thinking
  • Able to multi-task and manage various different teams serving different clients in parallel
  • Ability to manage and influence stakeholders (internal and external) from various levels
  • Takes ownership of problems and respond in a proactive manner where appropriate.
  • Ability to make decisions with ambiguous data and present this to stakeholders
  • Willing to take on challenges/roles where applicable
  • Willing to work based on clients’ business work days and office hours
  • Willing to work on rota basis to support any critical or high request after client’s business office hours


Requisition ID:  100202

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

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