ICS : Deloitte Greenhouse (Thailand) - Assistant Manager / Manager

Title: Service Line (based in ) – Manager

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Work you’ll do

Assistant Manager/Manager, Deloitte Greenhouse – based in Thailand

The Deloitte Greenhouse Southeast Asia is positioned as an innovation and problem-solving accelerator. We help our clients advance their strategic growth or innovation initiatives through full-to-multi day(s) workshops, called “Labs”. We deliver a unique experience that combines technology, immersive tools and expert facilitation to help our clients ideate, develop strategies and solve complex business challenges.

This role will be a key member in the Deloitte Greenhouse expansion in Thailand. It will give the candidate a unique opportunity to work with a wide array of clients to solve business problems, stretch their critical thinking and problem-solving skills and network with executive level clients as well as Deloitte leaders. He or she will be responsible for managing, designing and delivering both Executive Transition Labs and bespoke Lab experiences in Thailand.  

The ideal candidate will be a high-performing Assistant Manager/Manager with strong consulting and project management skills, good facilitation/presentation skills, with an interest in emerging technologies and innovation. A proactive and hardworking attitude will help him or her excel in this role, in addition to an interest in delivering exceptional client experiences to C-suite executives and Deloitte senior management.

Responsibilities

The selected candidate will be a key contributor to the Deloitte Greenhouse team and be involved in managing requests for Labs, supporting, designing and / or delivering Greenhouse Labs conducted in Thailand:

Program Management

• Along with the Greenhouse Director, be the supporting point of contact for Deloitte Greenhouse Lab requests in Thailand. The point of contact represents the Deloitte Greenhouse services and validates requests against the remit of the team.
• Promoting lab sessions when interacting with account teams in support of the team’s goals.
• Reviewing and supporting Deloitte Greenhouse communications, as needed – including but not limited to, writing success stories, proposal support
• Contributing to the overall Deloitte Greenhouse program through new Lab offerings, tools, processes, etc.
• Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse
• Uphold Greenhouse standards for all labs

Executive Transition Labs

• Work with the Executive Transition Lab lead based in Singapore to be responsible to drive and deliver the Executive Transition Lab programme in Thailand - including operations, logistics, reporting and process improvement activities associated with the Executive Labs.
• Provide Deloitte Lead Client Service Partners (LCSPs) who are considering an Executive Lab for their client, with an overview of the process, investments, and benefits.
• Coordinate and on-board Lab facilitators and other resources as needed to support the Lab schedule. Help source Subject Matter Experts (SMEs) for special topic discussions.
• Advise internal account teams about their role in the Lab process and manage the account team’s contribution to the pre work, including leading internal preparation and planning calls.
• Schedule & facilitate team prep calls and support stakeholder interviews with Partners.
• Consolidate stakeholder notes and identify key themes in order to customize materials for each lab session
• Manage the smooth execution of the lab on the day of the lab itself, including setup.
• Prepare all levels of research & reporting support (operational planning through to executive-level presentations, including client deliverables).
• Support the management of the Executive Lab pipeline for Thailand, liaising with the Greenhouse team and partners to manage the lab approval process and assess lab requests.
• Lead the development of Lab communications – including writing success stories, promoting the CXO Transition Lab initiative

Custom Lab Design and Execution

• Managing the coordination and execution of lab design, lab day, post work and ongoing activities, which includes leading pre-planning calls; driving and customizing lab design and planning to align with account team / client needs; working with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, and tailoring demo stories where relevant.
• Lead cross-functional teams in designing and delivering customized Labs for clients; ensuring high-quality and consistent experiences at the Deloitte Greenhouse
• Collaborate with internal consulting teams & external partners to identify client problems and determine research direction to help achieve desired outcomes
• Construct Lab agendas to help clients accelerate problem solving, formulate business strategies and achieve innovative breakthroughs
• Apply a wide range of consulting frameworks, innovation and ideation tools to solve complex business issues appropriately
• Have the ability to manage multiple Labs at once, quickly understand the context, needs and goals of clients from a wide array of industries and functional domains
• Possess strong facilitation and presentation skills, with excellent executive presence
• Have an awareness of the different personalities at play during a Lab, steer and influence conversations amongst a very senior audience, and help our clients achieve alignment during the Lab
• Ability to identify client challenges through in-session conversations, and react quickly by drawing out talking points, selecting a speaking style and problem solving approach best suited for the situation and audience
• Bringing wide-ranging experience, professional concepts, and functional area / Deloitte objectives to resolve complex issues in creative ways; bringing personal subject matter expertise to play where relevant.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

Requirements

• Minimum 6 years of work experience for Manager role, 4 years of experience for Assistant Manager, in a challenging and dynamic environment
• 3 years of management consulting or internal consulting experience
• Experience in a client-facing role desired, but not required
• Facilitation skills a must-have, along with the ability to be process-oriented (i.e. develop a robust approach to achieve outcomes)
• Strong project management skills with the ability to multitask and manage tight deadlines.
• Well-developed consulting skills desired – including research and analysis, and the ability to simplify complex information into concise concepts
• Help steer abstract dialogue into actionable themes
• Self-starter, capable of working independently, proactive and able to operate effectively in ambiguity
• Excellent presence, as well as strong writing and oral presentation skills are a must
• Possess high proficiency in MS office. Creative tools are a plus.
• Willing to travel overseas
• Experience in Design Thinking and knowledge in emerging digital technologies desirable
• In-depth knowledge of English, spelling, grammar and punctuation

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.