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Manager - Customer & Marketing - Japanese Client Services

Date:  1 Jun 2024
Service Line / Portfolios:  Customer & Marketing

Bangkok, TH



Are you ready to unleash your potential?


At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 


We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 


Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 


We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.


Ready to unleash your potential with us? Join the winning team now!



Work you’ll do:


In the vast economic region of Southeast Asia, which boasts a population of 700 million, the investment appetite of Japanese companies has been increasing. Our company has been ahead of the industry by providing consulting services for Japanese companies in Southeast Asia for the past 10 years, and recently there has been a significant increase in the need to support marketing strategies for Japanese companies across Southeast Asia.


Specifically, until now, companies have been in a state of simply selling products to consumers and leaving it at that. Despite this, performance has been steadily increasing. However, we are now entering a stage where it is necessary to further promote customer retention, build long-term relationships with customers, develop peripheral services and platforms that naturally lead to the purchase of our own products and goods, and promote brand strategies and CX development that involve added value. Additionally, although Southeast Asia is often lumped together, lifestyles vary by country, leading to significant differences in consumer purchasing behavior and market dynamics. For example, even for a single marketing channel strategy, it is necessary to simultaneously pursue different approaches for multiple markets.


Not only market and customer strategies, but also digitalization of the front end, including creative elements, is required. Furthermore, customers often expect not only strategy or execution alone but also both aspects to be realized. Therefore, we actively recruit individuals with deep knowledge and experience in the following three areas:


  1. Customer & Marketing Technology

Specifically, we are seeing a growth curve in businesses that draw advanced, flexible, and rational system configurations for the entire company, supporting everything from strategy formulation to SI and change management end-to-end. Within this, there is also a growing need in the digital marketing field, including "customer experience," "customer loyalty," and "customer analysis."

In our Customer & Marketing Technology area, we tackle challenges specialized in customer touchpoints, such as introducing CRM mechanisms in multi-clouds for both sales fields and contact centers to leverage synergy, from the most upstream strategy formulation to Sl.


  1. Digital Customer
  2. Marketing & Customer Experience


As a Manager, you will demonstrate leadership in a mixed team of local and JCS members, managing projects while using personal strengths to support project and client development.



Your role as a leader:


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:


  • Develop diverse, high-performing people and teams through new and meaningful development opportunities. 
  • Collaborate effectively to build productive relationships and networks.
  • Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
  • Align your team to key objectives as well as set clear priorities and direction.
  • Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
  • Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
  • Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
  • Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
  • Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.



  • Experience working in a consulting firm on the topics listed in the "Work you’ll do" section
  • Experience negotiating directly with clients and executing projects as a member
  • Native level Japanese and business level English or native level English and business level Japanese
  • Consulting experience in the strategy or marketing field at a consulting firm.
  • Southeast Asia related consulting experience








私達は物事を良くしていく力には責任が伴うと信じており、WorldImpact は社会の大きな課題に具体的な影響を与え、より良い未来を創造することに焦点を当てた取り組みのポートフォリオです。私達はクライアントに対し、目的を持った成長を達成し、より公平で包括的、持続可能なビジネスを実践的に組み込む方法を助言することを目指しています。

















  1. Customer & Marketing Technology領域

具体的に、では先進的で柔軟且つ合理的な企業全体のシステム構成を描き、戦略立案からSI及びチェンジマネジメントまでEnd to Endで支援するビジネスが右肩上がりの成長曲線を描いています。


当社のCustomer & Marketing Technology領域では、「営業現場とそれらを支援するコンタクトセンター両方にCRMの仕組みをマルチクラウドで導入し、シナジーを利かせたい」といった顧客接点領域に特化した課題解決に向けて、最上流の戦略立案からSlまで一気通貫で担っております。



  1. Digital Customer領域
  2. Marketing & Customer Experience領域









  • 多様でハイパフォーマンスな人々やチームを、新しく意義ある開発機会を通じて育成する
  • 効果的に協力して生産的な関係やネットワークを構築する
  • 内部および外部のステークホルダーの主要な目標と優先事項を理解し、その実行をリードする
  • チームを主要な目標に合わせて、明確な優先順位の設定と方向付けを行う
  • 持続可能な財務パフォーマンスにポジティブな影響を与え、成果の質を向上させるための情報に基づいた意思決定を行う
  • ステークホルダー、チーム、個人に対してポジティブな影響を与え、模範を示し、すべての人に成長、発展、成功の機会を平等に提供する
  • 誠実にリードし、他者を活気づけ、個々の違いを尊重し、貢献を認識し、自己信念をインスピレーションすることで強いポジティブな影響を与える
  • デロイト全体の人々から高いパフォーマンスを引き出し、ステークホルダーに優れた価値と高品質の結果を提供する
  • 革新的なトレンドや競合の活動についての理解を活かし、先導的なプラクティスに沿って変革を推奨する






  • 「職務内容」で記載のテーマにおけるコンサルティングファームでの実務経験
  • クライアントと直接折衝し、メンバーとしてプロジェクトを遂行した経験
  • ネイティブレベルの日本能力かつビジネスレベル以上の英語能力、またはネイティブレベルの英語力かつビジネスレベル以上の日本語能力
  • コンサルティングファームにおける、戦略またはマーケティング領域でのコンサルティング実務経験
  • 東南アジア関連のコンサルティング経験



Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.



Requisition ID:  100792

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

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