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Manager - Digital Customer - Consumer BusinessVN/BKK

Date:  1 Jun 2024
Service Line / Portfolios:  Customer & Marketing

Bangkok, TH Ho Chi Minh City, Ho Chi Minh City, VN Hanoi, Hanoi, VN

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


Work you will do

This role sits within the Customer and Marketing (C&M) team of Deloitte Digital, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.


You will:


  • Manages our Salesforce project delivery regardless it is core platform or Marketing Cloud ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
  • Works across functions to deliver best practice solutions aligned with the Salesforce applications and the increased adoption of automated solutions.
  • Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives
  • Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
  • Hands-on responsibilities for maintaining and implementing customer integrations. Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
  • Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
  • Acts as a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
  • Support end-to-end pre-sales project delivery activities.
  • Provide leadership and support for delivery teams and across SEA region.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers/ Senior Managers /Directors across our Firm are expected to:


  • Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.
  • Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
  • Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
  • Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
  • Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.


Enough about us, let's talk about you


If you are someone with:


  • Tertiary qualification in a relevant technology, business, or marketing discipline. Strong background in managing and delivering Salesforce based projects, preferably with specific industry verticals (e.g. Financial Services, Technology, Media & Telecommunications, Public Sector, Health & Life Sciences, Manufacturing)
  • Experience in designing and implementing Salesforce platform and marketing cloud in an enterprise or consulting environment.
  • 5 years overall project management experience, preferably with specific industry verticals
  • Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions. Strong consulting and/or Salesforce technology implementation experience. Strong relationship building and communications skills
  • Knowledge of Salesforce applications – LINE Integration would be a plus
  • Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle. ·       
  • Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.     
  • Willing to push beyond the current capabilities and find the best solution for the business and our customers.   Drive, tenacity, client focused and results oriented.   
  • Proven demonstration of sound business acumen, teamwork and leadership qualities.  
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.  
  • Willingness to work outside of office base and most of all…


Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID:  102547

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

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