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Senior Consultant- Core Business Operations (Banking Operations) - TH

Date:  16-Jul-2022
Service Line / Portfolios:  Core Business Operations

Bangkok, TH

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.  


Work you will do  

Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries. We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise. 


You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.


You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

  • Launch of a new Digital challenger bank or digital transformation of an incumbent bank
  • Open banking and market infrastructure initiatives
  • Front office / sales and service transformation
  • ESG and sustainable finance transformation


You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.


You will support our clients in their transformation journey by:

  • Assess and redesign operating models, organizational structures, and business processes to transition clients to new business models and enabling a range of outcomes including customer centricity, efficiency, digitalisation and sustainability.
  • Identify business requirements / overall strategy and vision, and any opportunities for transformation in existing operating model / processes.
  • Develop customer journeys, service design and prototyping.
  • Apply emerging technologies, human-centered design thinking and innovative approaches to solve our client’s business needs. 
  • Participate in team problem solving efforts and offer ideas to solve client issues.
  • Conduct relevant research, data analysis, and create reports.
  • Maintain responsibility for completion and accuracy of work products.
  • Assist in proposal development, as requested.
  • Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Enough about us, let's talk about you 


If you are someone with: 

  • Tertiary qualification in a business, finance, or technology discipline.
  • Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
  • Minimum 4-6 years of working experience in the Consulting Industry and/or Financial Services Industry – Bank (Retail / Wholesale / Wealth management).
  • Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded. 
  • Human-centered design thinking, logical structuring, and analytical problem-solving skills
  • Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.g. CRM, core banking, payments, contact center).
  • Proficient in excel and PowerPoint usage to present recommendations to client.
  • Exceptional interpersonal, team building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
  • Ability to build consensus and foster change in ambiguous settings.
  • Commitment to professional excellence, as well as personal and professional growth.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.


Next Steps  

So, what are you waiting for? Join the winning team now. 


Due to volume of applications, we regret only shortlisted candidates will be notified. 


Requisition ID:  83482

In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

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