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Salesforce Administrator (Managed Service) - Digital Customer - Philippines

Date:  15-Jan-2022
Service Line / Portfolios:  Customer & Marketing

Cebu City, PH Manila, PH

Role Title: Salesforce Administrator Consultant for our Managed Services Team based in Deloitte Consulting Philippines Delivery Center


What impact will you make?


At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


So what are you waiting for? Join the winning team now.


Work you will do:

This role sits within Customer and Marketing. With a track record of collaboration and integration, Deloitte and Salesforce can help organizations in their efforts to achieve their business goals, whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients. We're at the forefront of social computing, and together, we transform customer journeys and drive value by helping clients create the business processes and a computing foundation needed to succeed in today’s customer-centric world.


As a Salesforce Administrator in our Managed Services team, you will be responsible for supporting customer-focused solutions in the Salesforce technology stack. By supporting innovative, challenging and complex implementations, this role will see you specialize in the resolution of salesforce queries relating to existing implementations. Through the resolution of these client issues, you will identify enhancements, upskill end users and advise on recommendations.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.

  • Understand how our daily work contributes to the priorities of the team and the business.

  • Demonstrate strong commitment to personal learning and development.

  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.

  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Enough about us, let's talk about you

If you are someone with:

  • Bachelor’s degree in Computer Science or Information Technology or equivalent

  • 4 years of experience in Platform Management with Salesforce as an administrator or Senior Administrator

  • Proven experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports

  • Experience working alongside Salesforce developers to diagnose and rectify APEX, flow and custom code issues. This includes review and interrogation of debug logs, change history logs and setup audit trails

  • Proven ability to perform level 3 investigation and resolution of incidents and develop solutions for minor change requests

  • Experience working within an incident management frameworks and tools to review and prioritize defects

  • Experience assisting with troubleshooting API and integration issues with different applications e.g. MuleSoft or Azure

  • Experience with Dataloader, Workbench or other bulk import tools for Salesforce

  • Experience building and deploying functionality between sandbox and production environments

  • Proven experience in problem solving and ITIL practices for software support services

  • Working knowledge of API's, Salesforce communities and flow is desirable

  • Ability to present alternatives outcomes, propose solutions and ‘’think outside the box"

  • Certification in Salesforce Administration, Salesforce Advanced Administration a must

  • Certification in Salesforce Platform App Builder would be a standout

  • Business Analyst experience highly desirable but not required

  • An ambition to support innovative, disruptive business transformations

  • Good communications skills, attitude and ability to interact comfortably with both business users and technical team are mandatory 

  • Understanding basic Software and Project Management life cycle are essential 

  • Exhibit good team player spirit and promote collaboration 

  • Strong passion for technology, attitude for learning and a commitment for excellence 

  • Experience in Consulting is highly preferred


What We Offer

  • Flexible work arrangements - work in a way that suits you best

  • Rewards platform - your hard work won't go unnoticed at Deloitte

  • Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.

  • Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression

  • Benefits effective upon hiring including paid time off and holidays, health, and life insurance!


Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


© 2022 DCPDC Inc.


Requisition ID:  71322

In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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