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Senior IT Helpdesk

Date:  19-Nov-2020
Type of Employment:  Permanent Full Time
City:  Hanoi

Title: Senior IT Helpdesk (based in Hanoi & Ho Chi Minh City)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

 

  • Provides onsite or offsite 2nd level end user support for all escalated IT related issues on PC hardware and software, business applications and enterprise IT services as per technology standard and SLA.  All unresolved issues as per SLA are reported back to the service desk to escalation to 3rd level technical support comprises of subject matter experts from respective IT functional teams or possible escalation to global IT or external IT service providers.
  • Provides hardware & software services as a distribution channel for new or upgrade to current desktop, laptop and peripherals, client software and business applications as per technology standards.  For high availability client hardware services, preventive maintenance and hot loaner services are provided.
  • Provides account management services for user access to enterprise IT resources such as file and print, remote access services, directory services, Internet and Intranet, messaging services, knowledge bases, business applications and office automation applications.  Generates monthly account management report and conducts quarterly audit for completeness.
  • Provides asset management services for accuracy and completeness of IT hardware and software.  This includes asset control and utilization, and maintenance of technology standards (hardware and software configuration, warranty and leasing period, pricing, etc).  Generates monthly asset report and conduct quarterly audit for completeness.
  • Provides continuous end user IT learning and development on use of technology to support business efficiencies and effectiveness via classroom training, manuals, electronic newsletters and knowledge bases.


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Associates / Senior Consultants / Assistant Manager across our Firm are expected to:

 

  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Requirements

 

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • At least 1 to 2 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in IT/Computer - Software or equivalent.


Due to volume of applications, we regret only shortlisted candidates will be notified.

 

Requisition ID:  30724

In Vietnam, the services are provided by Deloitte Vietnam Company Limited and other related entities in Vietnam ("Deloitte in Vietnam"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Vietnam, which is within the Deloitte Network, is the entity that is providing this Website.

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