T&T - Senior Consultant - Operations Transformation (Financial Services Banking) - VN

Senior Consultant - Operations Transformation  

Are you ready to unleash your potential? 

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do  

Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries. We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise.

You’ll work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Launch of a new Digital challenger bank or digital transformation of an incumbent bank
• Open banking and market infrastructure initiatives
• Front office / sales and service transformation
• ESG and sustainable finance transformation

You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.

You’ll support our clients in their transformation journey by:

• Identifying business requirements/overall strategy and vision, and any opportunities for efficiencies in existing process / service design.

• Understanding how to use technology, human-centered design thinking and innovative approaches to solve our client’s business needs. 

• Participating in team problem solving efforts and offer ideas to solve client issues.
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for completion and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements:

• Tertiary qualification in a business, finance, or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Minimum 2-4 years of working experience in the Consulting Industry and/or Financial Services Industry – Bank (Retail / Wholesale / Wealth management).
• Types of role led:
  • Digital transformation of an incumbent bank
  • Design and execution of new digital banking propositions across Retail, SME, and Wealth
  • Front office transformation in banking i.e. sales and service transformation including customer journeys, service blueprints and process redesign
  • Target Operating Model-led transformation to enable key drivers of change in banking (customer centricity, digitalization, growth and efficiency, regulatory change, and sustainability)
• Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded. 
• Human-centered design thinking, logical structuring, and analytical problem-solving skills
• Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.g. CRM, core banking, payments, contact center).
• Proficient in excel and PowerPoint usage to present recommendations to client.
• Exceptional interpersonal, team building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
• Ability to build consensus and foster change in ambiguous settings.
• Commitment to professional excellence, as well as personal and professional growth.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret only shortlisted candidates will be notified. 

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website 

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