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AMS Consultant/Senior Consultant - SAP Solman/Charm - Penang/KL/HCM

Date:  6 Jun 2024
Service Line / Portfolios:  Enterprise Technology & Performance

Kuala Lumpur, MY Ho Chi Minh City, Ho Chi Minh City, VN Penang, MY

What impact will you make?


At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.



Work you will do


The Kuala Lumpur Delivery Center (KL DC) team provides Application Managed Service (AMS) or Operate services to our Clients in the SEA region for the various ERP applications. We partner with our Clients to ensure business continuity and perform value added task by delivering continuous improvements within the internal IT process and procedures and also the business processes defined in the application. The support that the AMS team renders enables our Client to focus more on their strategic work whilst we focus on maintaining the business satisfaction for the implemented application.


The Kuala Lumpur Delivery Center (KL DC) team works hand in hand with our Consulting team to provide end to end services to our Clients from Advisory, Implement to Operate. We are key in ensuring that there is seamless transition from the project implementation team or the Client’s incumbent AMS service provider.


Our team consist of various diverse sub-teams at various locations (Kuala Lumpur, Penang, Bangkok, Manila, Jakarta, Ho Chi Minh City, Singapore) supporting the different ERP applications. As a team member, you will embrace the benefits of a diverse workforce which can truly be an enriching experience.  Here in Deloitte we encourage networking and collaboration.


As a Consultant in this engaging & growing team, you will have the opportunity to tap into state of the art technologies such as, Cloud Apps – within SAP & Oracle, Automation/RPA/ Salesforce and Business Transformation.  


You will learn to deliver operate services which includes troubleshooting and understanding of the request/problem raised, solving day to day production issues (bug fixes) within the agreed Service Level Agreements, identifying potential areas of improvement and delivering the improvements, supporting the team in trending analysis and other internal initiatives to develop the required functional, technical and soft skills.


Key responsibilities include:

  • Configure and maintain SAP Solution Manager 7.2 and SAP Cloud ALM, to support the change management processes and workflows.
  • Provide technical and functional support for SAP Solution Manager related problems, and troubleshoot any issues or risks.
  • Maintain the integrator between Solman and other systems, such as ServiceNow, and ensure the smooth and efficient communication and coordination of the change management activities.
  • Monitor and report on the status, progress and quality of the change management processes and deliverables, and identify and resolve any deviations or non-compliances.
  • Communicate and collaborate with the change management team and other project team members on the change management processes and tools.
  • Understand ERP processes and advise on change management processes.


Enough about us, let's talk about you

If you are someone whom matches the following requirements, send us your resume and join us at Deloitte Consulting – creating an impact in whatever we deliver!

  • Bachelor's degree in computer science, information systems, engineering or related field.
  • At least 3 years of experience in change management for SAP projects, preferably in an analyst role.
  • Proficient in SAP Solution Manager 7.2 and SAP Cloud ALM, and familiar with other SAP tools and technologies
  • Experienced in Charm Configuration
  • Experience in integration between Charm and ServiceNow.
  • Strong knowledge of the change management best practices and standards
  • Excellent communication, analytical and problem-solving skills.
  • Ability to work independently and as part of a team, and to manage multiple tasks and priorities.
  • Ability to adapt to changing business and project requirements, and to handle complex and challenging situations.
  • Certification in SAP Solution Manager, SAP Cloud ALM, or change management is a plus.
  • Curious, creative, pro-active and always seeking out new challenges.
  • Willing to explore and expand knowledge on an on-going basis
  • Willing to work based on Client’s business work days and office hours.
  • Willing to work on shift and/or on-call basis
  • Ability to travel if required, i.e. to be placed at Client’s site for the project.


Next Steps

So what are you waiting for? Join the winning team now !


Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID:  102068

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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