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Director - Operations Transformation - Banking - Indonesia

Date:  17 Jun 2024
Service Line / Portfolios:  Core Business Operations

Jakarta, ID

Are you ready to unleash your potential?


At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 


We believe we have a responsibility to be a force for good, and WorldImpact  is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 


Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 


We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.


Ready to unleash your potential with us? Join the winning team now!




Work you’ll do


Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.


You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.


You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

  • Front office / sales and service transformation

  • Omni-channel customer journey and experience design

  • Operating model transformation

  • Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:

  • Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design

  • Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.

  • Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates

  • Using tech, human-centered design thinking and innovative approaches to solve business needs. 

  • Participating in team problem solving efforts and offer ideas to solve client issues.

  • Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.

  • Conducting relevant research, data analysis, and create reports.

  • Maintaining responsibility for quality, completion, and accuracy of work products.

  • Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

  • Assisting in proposal development, as requested.

  • Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:


  • Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level

  • Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.

  • Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.

  • Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.

  • Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.

  • Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.

  • Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.

  • Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.



Enough about us, let's talk about you


If you are someone with:


  • Tertiary qualification in a business, actuarial, finance or technology discipline.

  • Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.

  • Minimum 12 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions.

  • Knowledge of Southeast Asia market, the core trends and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.

  • Types of role led:

    • Digital transformation of within a bank

    • Transformation in company or bank  i.e. sales and service transformation including customer journeys, service blueprints and process redesign

    • Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

    • Actuarial, risk, technology, digital, human capital related projects

    • Banking Cost Reduction, Efficiency, Automation, including Robotic Process Automation

  • Experience with Agile/Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.

  • Human-centered design thinking, logical structuring, and analytical problem-solving skills

  • Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation

  • Proficient in Excel and PowerPoint usage to present recommendations to client.

  • Exceptional interpersonal, team building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.

  • Ability to build consensus and foster change in ambiguous settings.

Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.


Requisition ID:  102717

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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