IT Support Specialist - ID

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

•    A member of Southeast Asia IT Team and collaborate with the Centre of Excellence team to support functional teams and vendors to ensure end-to-end user computing and service requirements are met.
•    Provide technical guidance to internal users regarding use of computers and networks to satisfy business needs.
•    Active participation in the implementation of technology infrastructure and daily operational responsibilities, such as perform technology refresh on Windows 11, MacOS, Microsoft O365, Linux, iOS, Android, etc.
•    Comfortable in working in a fast-paced work environment and can provide timely solution required by the business.
•    Document how to guide, root cause and resolution in assigned ServiceNow tickets to facilitate knowledge article generation and perform regular updates on IT asset inventory.

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Specialist across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements:

If you are someone with: 

• Bachelor’s Degree in Computer Science or any related discipline.
• Good written and oral English communication skills is essential
• At least 2-3 years working experience in supporting more than 200 users.
• Able to work independently and proactively in a team environment.
• Ability to perform PowerShell or other scripting would be prioritized.
• Experience with image deployment using Microsoft SCCM, Intune and administering Active Directory.
• Experience in supporting laptop and mobile devices such as iPhone/iPad/Android, etc.
• Certified in ITIL foundation 4 or Microsoft Certifications.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.