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Manager - Artificial Intelligence & Data - Banking/Insurance - Indonesia

Date:  19 Sep 2023
Service Line / Portfolios:  Strategy, Growth & Innovation

Jakarta, ID

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

Work you will do


Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.


You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.


You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:


  • Front office / sales and service transformation
  • Omni-channel customer journey and experience design
  • Operating model transformation
  • Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:


  • Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
  • Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
  • Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates
  • Using tech, human-centered design thinking and innovative approaches to solve business needs. 
  • Participating in team problem solving efforts and offer ideas to solve client issues.
  • Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.
  • Conducting relevant research, data analysis, and create reports.
  • Maintaining responsibility for quality, completion, and accuracy of work products.
  • Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
  • Assisting in proposal development, as requested.
  • Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

As a Manager you will:


  • Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. In addition, Managers should undertake practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
  • Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects, and hone your commercial skills.
  • You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology.
  • Design and develop tailor-made solutions, strengthen our presence in the market, identify revenue-generating opportunities and get involved in proposal writing, pitch presentations, etc.
  • Build global trusted relationships with key clients


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

  • Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.
  • Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
  • Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
  • Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
  • Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.
  • Business Development - Participate in all aspects of the proposal development cycle; contribute to the development of proposal technical content; participate in the development of sales presentation or market positioning material.
  • Engagement Management - Manage a project or program team; develop work plans for the engagement; determine the client needs by selecting and applying appropriate approaches, tools, and techniques to the client's business.
  • Practice Development & Eminence-- Participate in the development of market-valued intellectual capital; contribute to the development of practical solutions and methodologies; participate in third parties and partners relationship building.



Key Responsibilities


  • Collaborate with clients to understand their business needs, challenges, and goals within the insurance sector
  • Lead or Manage:
    • Opportunity Management – RFI /RfP Process, Solution Designing, Budgeting and Account Planning
    • Delivery Management – Project Management, Manage Project Team, Project P&L
    • Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain
  • Provide subject matter expertise in insurance industry trends, regulations, and best practices to guide clients in making informed
  • Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
  • Stay updated on emerging technologies, market trends, and regulatory changes affecting the insurance industry to provide proactive advice to clients



Enough about us, let's talk about you


If you are someone with:


  • Bachelor or Masters' Degree in any relevant discipline.
  • Minimum 6-8 years of working experience in the Consulting Industry and/or Financial Services Industry – Banking or Insurance Institutions.
  • Experience with Data Analytics tools and databases.
    • Mastery of one programming language: Python / R /Spark
    • Good understanding of SDLC Waterfall and Agile Development Methodologies.
    • Mastery of analytics software: R, SAS would be an advantage.
    • Understanding of Artificial Intelligence and Machine Learning.
  • Would be a great if you have Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
  • Knowledge of process analysis, re-engineering and optimization preferably within Financial Services.
  • Strong client relationship skills, including an ability to independently engage with clients.
  • Strong analytical skills, excellent oral and written communication skills in English, be self-motivated and be able to work in challenging situations with changing priorities.
  • Driven, tenacity, client-focused, results-oriented with proven demonstration of sound business acumen, team management and leadership qualities.a
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments
  • Confident in public speaking and presentation preparation.


Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.



Requisition ID:  100638

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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