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Manager - Core Business Operations - Banking Operations - ID

Date:  19-Jun-2022
Service Line / Portfolios:  Core Business Operations

Jakarta, ID

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 


Work you will do


Deloitte brings together professionals with diverse experience to provide customized solutions for clients across all segments of the banking and capital markets industries. We serve our clients locally, while drawing upon the firm’s considerable global resources and industry expertise.


You’ll work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" strategy development to drive business value. You will drive the latest and best-in-class/leading business propositions in the banking sector across SEA, such as digital transformation in a greenfield / brownfield bank, launch of a new Digital / Neo bank, end-to-end service design as a ‘Product owner / Business Analyst / Service Designer’ along with Ops / Tech Readiness for launch, open banking solutions, sustainable finance, market infrastructure, front office / sales and service / omni-channel customer experience, op model transformations, platform implementations etc. You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team. 


You’ll support our clients in their transformation journey by:

•    Identifying business requirements/overall strategy and vision, and any opportunities for efficiencies in existing process / service design. 
•    Understanding how to use technology, human-centered design thinking and innovative approaches to solve our client’s business needs.  
•    Participating in team problem solving efforts and offer ideas to solve client issues.
•    Conducting relevant research, data analysis, and create reports.
•    Maintaining responsibility for completion and accuracy of work products.
•    Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
•    Assisting in proposal development, as requested.
•    Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:


•    Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with senior stakeholders.
•    Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
•    Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
•    Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
•    Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.


Enough about us, let's talk about you


If you are someone with:
•    Tertiary qualification in a business, finance, or technology discipline.
•    Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution. 
•    Minimum 6-8 years of working experience in the Consulting Industry and/or Financial Services Industry – Bank (Retail / Wholesale / Wealth management). 
•    Types of role led: 

  • Digital transformation of an incumbent bank 
  • Design and execution of new digital banking propositions across Retail, SME, and Wealth 
  • Front office transformation in banking i.e. sales and service transformation including customer journeys, service blueprints and process redesign 
  • Target Operating Model-led transformation to enable key drivers of change in banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

•    Experience with Agile / Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.  
•    Human-centered design thinking, logical structuring, and analytical problem-solving skills 
•    Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation (e.g. CRM, core banking, payments, contact center).
•    Proficient in excel and PowerPoint usage to present recommendations to client.
•    Exceptional interpersonal, team building, and communication skills showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs. 
•    Ability to build consensus and foster change in ambiguous settings.
•    Commitment to professional excellence, as well as personal and professional growth.
•    An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.


Next Steps 
So, what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID:  78597

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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