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Manager - Digital Customer - Consumer Business - Japanese Client Services - TH 1

Date:  22-Feb-2021
Service Line / Portfolios:  Customer & Marketing

Jakarta, ID

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


Work you will do


Deloitte’s Japanese client services group provides a wide range of professional and advisory services to over 1000 Japanese clients across the region, including some of the biggest trading houses and manufacturing companies in the world. Our specialist network enables us to direct our global resources locally to provide our Japanese clients with innovative resources and solutions wherever they conduct business.


While our Deloitte Digital consulting practice has integrated as well as end-to-end capabilities to help our clients discover and connect with customers, and that can ensure they deliver relevant, data-driven, and human-first experiences at every point of their journey with your brand, leveraging cutting-edge digital and design solutions along the way.


In this role, you’ll be part of Deloitte Digital team to help our Japanese clients to deliver relevant, data-driven, and human-first experiences at every point of their journey with their brands. You will support the transformation of their operations by harnessing the power of data and advanced technology to drive engagement, customer service and sales growth. You will:


  • Lead multi-disciplinary teams to develop digitally enabled offerings for customers.
  • Employ a business-oriented mindset and use data-driven solutions to drive transformation agenda and achieve results.
  • Leverage High-Speed Delivery approaches to team delivery.
  • Leverage expertise in a functional domain to enable client’s strategic agenda.
  • Unpack the financial implications of implementation programs.
  • Support proposal development.
  • Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients.


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

  • Understand the goals of our clients and Deloitte and align our people to these objectives, setting clear priorities and direction.
  • Influence clients, teams, and individuals positively. Leading by example and establishing confident relationships with senior stakeholders.
  • Deliver exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
  • Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.


Enough about us, let's talk about you


If you are someone with:

  • Tertiary qualification in a business, finance or technology discipline.
  • Currently enrolled in a MBA program or have obtained the qualification with a well ranked institution.
  • Minimum 8 years of professional experience with leading management consultancies for Consumer Goods companies (F&B and other FMCG companies) 
  • Experience in developing and leading digital innovation and transformation programs to create impact with Chief Marketing/Sales Officers’ (CMO/CSO) organisations
    • Digital Marketing Strategy and/ or Operation Process design
    • Customer Relationship Management Strategy and/ or Operation Process design
    • Digital Transformation with new tools / system related to Digital Marketing / CRM
  • Experience as Agile Scrum Master will be well regarded. 
  • Experience with client management related to Business Development or projects and experience with budgetary responsibilities related to projects or resources.
  • Exceptional interpersonal, team-building, and communication skills.
  • Demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.
  • Ability to build consensus and foster change in ambiguous settings.
  • Commitment to personal and professional growth.
  • Sense of responsibility to self, team, and client.
  • Proven experience effectively prioritising workload to meet deadlines and work objectives.
  • Drive, tenacity, client focused and results oriented.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
  • Willingness to work outside of office base and most of all…
  • Ability to be mindfully present and appreciate the humour of each moment.


Language Requirement:

  • Fluency in spoken and written Japanese.
  • Exposure in supporting Japanese enterprise clients.


Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


Requisition ID:  35541

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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