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Senior Consultant - Digital Customer (Scrum Master) - Indonesia

Service Line / Portfolios:  Customer & Marketing

Jakarta, ID

Senior Consultant - Digital Customer (Scrum Master) - Indonesia

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do


This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.


As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.


As a Scrum Master within the Digital Customer team, you are part of our Service Delivery Optimisation practice which guides our clients through the technological foundations of change with industry-leading services including Program and Project Management, Business Process Design and Agile or DevOps Delivery. You’ll help teams become high-performing and consistently deliver upon their sprint commitments through team level coaching, mentoring, and removing impediments from team members. You’ll:

  • Guide the scrum team on team organization on how to use scrum and Agile practices.
  • Oversee scrum process and mentor the team.
  • Facilitate transparency, inspection, and adaption.
  • Lead daily scrum, sprint review/demos, planning meetings, and retrospectives to ensure full team engagement.
  • Manage interdependencies between agile teams.
  • Work with the Product Owner to support short and long-term release planning to ensure a healthy backlog.
  • Shield the team from external interference to enable optimal functionality and productivity.
  • Anticipate and addresses potential or actual impediments to team delivery.
  • Foster close cooperation across all team members; encourages cross-training and support.
  • Build a trusting and safe environment where problems may be raised without fear of reprisal.
  • Administer and report on metrics tracking and other duties on behalf of the team.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Associates / Senior Consultants / Assistant Manager across our Firm are expected to:


  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.




If you are someone with:

  • Tertiary qualification in a relevant software or engineering discipline.
  • Minimum 4 years of relevant Agile / Iterative delivery experience in a consulting, digital agency or innovation firm, with at least a year as a SCRUM Master for a digital product development team.
  • Minimum 3 years of experience as senior software engineer (full stack preferred).
  • First level Scrum Master Certification (CSM, PSM I) is preferred.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Ability to identify and analyze a problem, propose solutions, and anticipate future problems
  • Self-starter that requires minimal supervision and can get things done by influencing others
  • Strong understanding of Agile / Iterative delivery methodology.
  • Ability to travel (both locally and abroad) to fit to our short-term and long-term project assignment.
  • Fluent in English.


Due to volume of applications, we regret only shortlisted candidates will be notified.

Requisition ID:  17661

In Indonesia, the services are provided by Imelda & Rekan and other related entities in Indonesia ("Deloitte in Indonesia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Indonesia, which is within the Deloitte Network, is the entity that is providing this Website.

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