Senior Manager- Digital Customer (CRM, Digital) - Financial Services - Indonesia

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.

Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences.

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.

You will

• Develop your consulting sales techniques to identify, nurture and close complex deals and navigate many client contacts and their political landscape while executing the account plans.

• Serve as Digital Customer/Salesforce recognized sales leader to focus on sales to market leading clients with digital / cloud technology solutions for Financial Services Industry

• Manage sales to fulfill vertical revenue with a focus on pipeline development, management, and closure to meet targets

• Develop cross-sector go-to-market strategy in close alignment with the Digital Customer’s Offering Portfolios

• Continue to evolve the local market segment, managing team from a structure, talent, and competence perspective

• Become an expert adviser on commercial arrangements and frameworks that ensure Digital Customer is ongoing sales success, especially on key opportunities; aim for closings of big strategic customers in local market and potentially other market segment.

• Partner with other teams like the Technical teams to continuously guide internal processes and standards forward

• Collaborate with the Sales Enablement team to develop programs that continually enhance and improve the industry knowledge and solutions selling skills.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers  across our Firm are expected to:

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.

• Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.

• Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.

• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.

• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, let's talk about you

If you are someone with:

• Tertiary qualification in a relevant technology, business, or marketing discipline.

• Strong background in selling and delivering Salesforce based projects, preferably within Financial Services Industry

• Ability to bring, build industry and partner network to build and drive business growth.

• Strong track record in building, managing / exceeding sales target, with Salesforce or other Customer Engagement / CRM platform in an enterprise or consulting environment.

• Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.

• 12+ years overall development and architecture experience, preferably within Financial Services Industry

• Understanding of Salesforce platform, apps, and ability to conceptualize and build industry solutions.

• Strong consulting and/or Salesforce technology implementation experience.

• Strong relationship building and communications skills.

• Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).

• Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences. 

• Willing to push beyond the current capabilities and find the best solution for the business and our customers. 

• Drive, tenacity, client focused and results oriented.

• Proven demonstration of sound business acumen, teamwork and leadership qualities.

• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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