Senior Manager - Operations Transformation - Financial Services - Insurance - Indonesia

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within insurance and drive pioneering business propositions and best-in-class transformation narrative for our insurance clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation

• Omni-channel customer journey and experience design

• Operating model transformation

• Digital enablement and platform implementation

• Performance analysis and transformation of distribution channels (agents, bancassurance, direct)

You will exercise strong analytical and critical thinking skills, solve complex problems, communicate your findings, conduct impact assessment, and change management. Finally, you will work independently and collaboratively in a team.

You will support Deloitte and client’s business growth by:

• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design

• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.

• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates

• Using tech, human-centered design thinking and innovative approaches to solve business needs. 

• Participating in team problem solving efforts and offer ideas to solve client issues.

• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning.

• Conducting relevant research, data analysis, and create reports.

• Maintaining responsibility for quality, completion, and accuracy of work products.

• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.

• Assisting in proposal development, as requested.

• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

Your role as a leader

• Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.

• Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.

• Apply deep knowledge of trends and activity to drive continuous improvement and build lasting relationships across a diverse network.

• Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.

• Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.

Enough about us, let's talk about you

It is essential that you,

• Must have tertiary qualification Bachelor’s degree, in a business, actuarial, finance or technology discipline.

• Must have minimum 12 years of working experience in the Consulting Industry and/or Financial Services Industry, ideally in Life Insurance or General Insurance or Bancassurance.

• Must have, Types of role led:

  • Digital transformation of an insurance company

  • Distribution channel(s) transformation in insurance company or bank i.e. sales and service transformation including customer journeys, service blueprints and process redesign

  • Strategy Consulting to define Target Operating Models and/or transformation to enable key drivers of change in insurance or banking (customer centricity, digitalization, growth, efficiency, regulatory change, sustainability)

  • Actuarial, risk, technology, digital, human capital related projects

  • Insurance Cost Reduction, Efficiency, Automation, including Robotic Process Automation

  • Complex insurance transformation across distribution, claims, underwriting

• Knowledge of Southeast Asia market, the core trends, and drivers, with proficiency in articulating regulatory, economic, technological, and business impacts on key institutions.

• Experience with Agile/Scrum methodologies, or Professional Scrum Master / Product Owner certifications will be well regarded.

• Human-centered design thinking, logical structuring, and analytical problem-solving skills.

• Proficient in Excel and PowerPoint usage to present recommendations to client.

It would be great if you preferably have,

• Tech fluency and knowledge to provide advice to business, experience and understanding of Cloud solutions and platform implementation

• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.

• Exceptional interpersonal, team building, and communication skills, with demonstrated ability to write clearly, succinctly, and in a manner that appeals to a wide audience.

• Ability to build consensus and foster change in ambiguous settings.

Next Steps

So, what are you waiting for? Join the winning team now.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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