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Analyst - Application Management Services - MY

Date:  14-Oct-2021
Service Line / Portfolios:  Enterprise Technology & Performance
Location: 

Kuala Lumpur, MY

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

At KL Center, we strive to provide excellent support delivery services to our Clients in the SEA region. Our aim is to help our Clients overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables businesses to fine tune application management services (AMS) to their IT and business objectives. We want vibrant, creative, flexible and driven team members to help us build and grow our KL Center together. Let’s work hand in hand to be recognized as a Trustworthy Partner in AMS services in the Southeast Asia region!

 

 

  • Analyze and act independently on request or incidents raised by the client for their ERP application and resolve it within the agreed SLA and with quality
  • Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
  • Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
  • Partake in the deliverable development of the AMS setup in Deloitte SEA.
  • Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:

 

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Requirements

 

  • Bachelor's Degree in any discipline 
  • Good spoken English and an added advantage if other languages are known
  • Fresh graduates are encourage to apply
  • Have had experience working in a shared service or support experience is preferred
  • Some integration knowledge to other functional areas would be an added advantage.
  • Good analytical thinking
  • Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business 
  • The willingness to work based on clients’ business work days and office hours and on rotation basis to support any critical or high request after client’s business office hours


Due to volume of applications, we regret only shortlisted candidates will be notified.

 

 

Requisition ID:  58230

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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