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Assistant Manager, Content Management

Date:  22 May 2023
Service Line / Portfolios: 

Kuala Lumpur, MY

Title: Service Line (based in ) – Sr Staff (Senior Associate / Senior Consultant / Assistant Manager)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.


Work you’ll do
As a part of this team, you will be responsible to:

  • Manage overall delivery of Knowledge services
  • Work/communicate regularly with business stakeholders to maintain/publish content (as per standards defined) to platforms as part of the project management including project planning and reporting.
  • Perform quality analysis of deliverables and provide guidance to further improve the overall efficiency and quality benchmarks.
  • Manage day-to-day operations – scope confirmation, work allocation, issue resolution, quality review (with providing observations) for all stakeholder site maintenance requests.
  • Provide creative solutions with respect to design, site and recommendations to stakeholders proactively and act as "trusted business advisor”.
  • Ensure 100% compliance with established site development and maintenance processes
  • Prepare reports/dashboards to be shared with stakeholders
  • Analyze and review Site/Page health reports. Derive insights and develop stakeholder recommendations
  • Solicit regular feedback from the stakeholders, hold regular touch points with the various stakeholders and strive towards achieving highest stakeholder satisfaction across groups
  • Overall business understanding & awareness of critical elements associated with the various project life cycle stages • Responsible for coaching, providing team members with feedback and career guidance
  • Perform due diligence based on performance management / feedback data to create individual performance metrics
  • Work with individuals in setting up goals, tracking progress against goals and provide timely feedback
  • Build eminence for the team within the Knowledge Services group and with stakeholder groups

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Associates / Senior Consultants / Assistant Manager across our Firm are expected to:


  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Please refer to Job Requirements

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.


Requisition ID:  99179

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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