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CTC FO - Billing, Senior Analyst (GFS)

Date:  23 May 2024
Service Line / Portfolios: 

Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do


The Client To Cash – Front Office (CTC_FO) team performs business critical client-facing processes for Deloitte engagement teams for collections. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency.  As a member of our CTC-FO team, you will have the opportunity to interact with many groups across the DTTL network to conduct daily job requirements such as:


  • Subject matter expert in AR collections process. Handle inbound and outbound third-party collections call.
  • Should be able to work on all types of collection calls and queries, handle escalations, work allocations to the team members.
  • Perform QA audit for the team, training new team members, resolving team members queries relating to the process, ensuring team completes requests within turnaround time.
  • Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
  • Prepare various ad-hoc MIS reports for the management and stakeholders without any supervision.
  • Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.
  • Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries. Handle critical clients.
  • Extract data and prepare reports from different systems /analyze the reports and provide commentary as required by stakeholders.
  • Participate in testing system changes and enhancement, provide process improvement suggestions.
  • Monitor customer account details for non-payment, delayed payments and other irregularities.
  • Research and resolve escalations.
  • Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
  • Communication: Should be able to communicate effectively with peers, client service teams, and process leaders.
  • Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager.



  • Should monitor, track and report the reduction of aged AR items.
  • Strong adherence to TAT for responding to email and telephone queries.
  • Completion of all required training programs, contribution to continued process improvement
  • Participation in team and service line events

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Analysts across our Firm are expected to:


  • Demonstrate a strong commitment to personal learning and development.
  • Understand how our daily work contributes to the priorities of the team and business.
  • Understand the set expectations and demonstrate accountability in keeping personal performance on track.
  • Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
  • Demonstrate an appreciation for working with others.
  • Understand what is fundamental to Deloitte’s success as a business.
  • Demonstrate integrity and an awareness of strengths, differences, and personal impact.
  • Develop their understanding of Deloitte and offer a fresh perspective.



  • Bachelor Degree or Equivalent accounting experience. 
  • Min with 3-5 years of experience in accounts receivable process and collections.
  • Good knowledge of end-to-end AR collections process.
  • Should have experience in handling inbound and outbound third-party calls.
  • Problem solving skills, quick learner.
  • Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR. MDM) processes
  • Ability to drive the team to meet daily SLA in turnaround times.
  • Should be self-motivated individuals and should be able to positively motivate team members
  • Working knowledge of SAP would be an added advantage
  • Good Knowledge of MS Office tools including email skills
  • Good understanding of quality aspects (TAT, accuracy, and audit)
  • Should have a positive attitude.
  • Excellent Oral and written communication should be good.
  • Able to be work in different shifts including weekends, if required.
  • Should be multitasker and work in fast pace environment


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.


Requisition ID:  103574

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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