DRSC A&A - Consultant / Senior Consultant - Operation (L&D)

Title: Service Line (based in Assurance) – Consultant / Senior Consultant 

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Program & Course Operations

• • Coordinate scheduling, logistics, and resource allocation for training programs (virtual and in-person).
  • Manage trainer assignments, participant enrollment, and course materials.
  • Ensure smooth delivery of sessions, including tech setup, venue arrangements, and post-training follow-up.

• Client & Learner Management

• • Manage learner registration, communications, and support.
  • Collect and analyze participant feedback to improve programs.
  • Act as point-of-contact for client queries and program coordination. 

• Process & Systems Management

• • Develop, document and optimize workflows for course delivery. 
  • Maintain Learning Management System (LMS), CRM and operational databases. 
  • Ensure compliance with accreditation, certification or industry standards where applicable. 

• Finance & Reporting

• • Support budgeting, vendor invoicing, and financial tracking of programs.
  • Monitor key operational metrics (attendance, completion rates, client satisfaction).
  • Generate reports for management and clients.

• Team & Stakeholder Support

• • Liaise with sales, marketing, and product teams to ensure alignment.
  • Support trainers with preparation, briefing, and resources.
  • Provide operational insights to improve overall efficiency.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant  across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Skills & Competencies
  • Strong organizational and project management skills.
  • Excellent communication and client-handling abilities.
  • Proficiency in Microsoft Office, Google Workspace, and LMS/CRM tools.
  • Attention to detail and ability to manage multiple priorities.
  • Problem-solving mindset with a focus on continuous improvement.

• Qualifications & Experience 
  • Bachelor’s degree in Business Administration, Education Management, or related field.
  • 2–5 years’ experience in operations, project coordination, or program management (preferably in training/education).
  • Experience with LMS platforms, virtual training tools (Zoom, MS Teams, etc.), and reporting systems is an advantage.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.