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DRSC Audit & Assurance - Operations Manager (Senior Manager/ Manager)

Date:  26 Nov 2023
Service Line / Portfolios:  Audit

Kuala Lumpur, MY

Title: SEA - A&A - Operations Manager (Audit Senior Manager/ Manager)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

  • Building and managing the Centre: Drive the effective operations of what will be a fast-growing centre, providing day-to-day operational management; collaborating with HR on developing, maintaining, and driving compliance to local office policies; and ensuring stakeholders’ satisfaction
  • Growing business-function competency in the region: Collaborating with Audit & Assurance leaders to scale their services and determine the appropriate long-term operating model
  • Planning and budgeting: As the Centre capability quickly scales, perform cost planning and coordinate with functions on headcount planning and other management needs. Develop and monitor the annual budget and work with relevant teams to ensure fiscal responsibility and oversight
  • Finance: Prepare/ review periodic financial reporting to relevant stakeholders. Work with Finance to manage cashflow including billing and collection
  • Resource management: Work with respective resource managers/ teams to ensure the team maintains effective utilisation
  • HR/ Talent operations: Work with HR and Talent teams to define and build core capabilities. Hire the team to support the region and attend to end-to-end talent lifecycle
  • Performance management: Provide guidance and support to the team, serve as a formal or informal mentor to colleagues on the ground, manage/ facilitate the regular feedback and formal annual appraisal process
  • Learning and Development: Work with the Learning team and business leaders to design appropriate firm approved learning for the team
  • Quality & Risk Management: Ensuring the Centre considers and maintains the firm’s quality and risk management values, policies, and procedures with respect to internal and external business relationships.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:


  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Apply deep knowledge of trends and activity to drive continuous improvement.
  • Build lasting relationships across a diverse network.
  • Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
  • Manage diverse teams within a highly inclusive team culture where team members feels supported, respected and engaged.



  • At least 7-9 years external audit experience with the following elements:
  • Engagement financial management including managing budgets and actuals, business planning and resource management
  • Strong communication and stakeholder management skills with the ability to develop trusting relationships with key stakeholders
  • Strong organisation and project management skills including demonstrated experience of leading and managing teams to prioritise and deliver multiple projects concurrently within set deadlines
  • People management including mentoring and coaching as well as managing performance review and learning and development processes
  • Strong problem solving skills

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

Requisition ID:  97428

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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