DRSC CRM Operation Support (Analyst/Consultant), AP Growth

Title: Asia Pacific CRM Support (based in Kuala Lumpur) – Analyst/Fresh Graduate

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do

Deloitte Asia Pacific brings together our geographies in Australia, China, Japan, Korea, South Asia, Southeast Asia, New Zealand and Taiwan with more than 4,000 partners and 90,000 professionals. The formation of the Deloitte Asia Pacific Member Firm enhances our ability to provide a more seamless client experience across geographical boundaries, while at the same time offering you unique and unrivalled career experiences and opportunities.

The AP Growth organization within Deloitte Asia Pacific is responsible for driving growth and alignment in sales processes across the Deloitte network in the region in order to deliver a consistent experience and the very best of Deloitte to our priority clients and strategic sectors in the region. Our goal is to serve our clients and sectors with quality and distinction and make a measurable, tangible, and attributable impact.

An exciting opportunity to join as CRM Operation Support in our CRM Enablement Team which oversees Jupiter, our internal Global CRM platform (Salesforce).

The CRM Enablement team covers three core pillars Adoption, Functionality, and User Support responsible for maximizing value for our front office teams and providing a consistent experience for our clients. Jupiter represents a major step forward in Deloitte’s digital transformation journey enabling us to manage, retain, and grow our client relationships, regardless of where our clients or we are in the world.

Jupiter is established in over 60 countries making it one of the largest global Salesforce deployments.

Job highlights:

1. Support & Collaboration
   • Be the go-to contact for CRM user inquiries through AP Support and ServiceNow, ensuring quick and efficient resolution. Collaborate with Global teams and Local Admins to resolve issues seamlessly.
2. Data Management & Optimization
   • Lead efforts to maintain CRM data accuracy, manage accounts and opportunity data, and identify/report process gaps to drive improvements and efficiency.
3. Internal Communication
   • Create and share a monthly newsletter and ad-hoc updates to keep the team informed. Maintain and update internal communication channels like the Teams site and intranet.

Responsibilities

• Participate in and drive Deloitte’s digital transformation by increasing user adoption, capturing accurate data, and delivering meaningful insights.
• Provide Client & Sales insights for key stakeholders across business units in Asia Pacific.
• Promote analytics-driven decision making and transform CRM data into actionable insights.
• Support CRM operations around sales management, reporting, and marketing.
• Manage CRM data quality and ensure data quality and data accuracy.
• Develop reports/dashboards using Salesforce/PowerBI.
• Advise on best practices in application set-up, workflow, and customizations.
• Identify reporting issues, gaps in processes, and drive timely resolutions.
• Ad-hoc CRM related matters and areas you would like to drive improvement.

Qualifications

• Bachelor's degree in any field demonstrating rigorous thinking and ability to articulate complex ideas such as Engineering, Programming, Literature, Data Analysis, etc., is preferred. Fresh graduates or individuals with 1 year of experience are encouraged to apply.
• Excellent written and verbal communication skills are a must.
• Strong preference for working knowledge of CRM or ERP systems and experience with business processes, analytics, data, predictive modeling, or business intelligence.
• Attention to detail, analytical and logical problem-solving skills, and the ability to think critically are essential.
• Proficiency in MS Excel and PowerPoint, along with a passion for working with data to identify trends and make recommendations, are highly valued.
• Familiarity with concepts like Macro/SQL/HTML/Python is advantageous.
• Ability to effectively engage with busy leaders and professionals.
• Fluency in English is required, and proficiency in another Asian language is a plus. 

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.