DRSC GlobalCore Analyst, Knowledge Management

Title: DRSC GlobalCore Analyst, Knowledge Management 

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Write, review, edit, and publish knowledge articles with a high degree of accuracy and consistency on a deadline
• Prioritize requests and work with AI and application/process owners or subject matter experts (SMEs)
• Creates self-service knowledge content for direct user consumption via the ServiceNow Service Portal to help users quickly resolve their issues
• Evaluates and provides feedback on knowledge articles submitted to content authors to drive knowledge accuracy and efficacy
• Build strong working relationships with cross cultural teams ensuring the free flow of information throughout the support environment

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

Job Requirements:

• Excellent spoken and written English and Mandarin (Traditional) language
• 4-year college degree or equivalent professional experience
• 2-years combined experience in knowledge management, project management, service delivery and/or contact centers
• Knowledge in HTML, JAVA, project management, repository management, web content management, and/or relevant technology tools

Preferred Qualifications:

• Experience creating support documentation (QRG, manuals, “how to” documents, etc.)
• Experience managing intranets, portals, collaborative and/or social media tools

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

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