DRSC GlobalCore - National Knowledge Lead - Southeast Asia (SEA)

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

The CoRe Knowledge Services (KS) team empowers Deloitte professionals to leverage the full breadth of Deloitte’s global capabilities in service to our clients. As the Southeast Asia (SEA) National Knowledge Lead, you will play a pivotal role in driving initiatives that strengthen knowledge sharing, foster collaboration and optimize the effective use of Deloitte’s intellectual capital across Southeast Asia and the global network to create competitive advantage.

This role requires a strategic thinker with strong relationship-building skills, a passion for knowledge management, and the ability to influence and engage leaders across diverse teams. You will partner with a dynamic network of professionals, guiding them to navigate and maximise the use of Deloitte’s knowledge platforms and tools.

Responsibilities:

Strategic Relationship Management

• Establish and build strong relationships with service line leaders, industry leaders and enabling area stakeholders (e.g., Technology, Talent, Communications) and their teams
• Engage with executive leaders on a regular cadence to understand the strategic priorities and drive understanding of the value proposition of KS in supporting them
• Motivate the SEA executive leadership group’s sponsorship, including Identifying knowledge sponsors and champions to drive efforts aligned to specific practice needs
• Leverage relationships to:
  • Drive adoption and cultural change, embedding knowledge sharing as a core business practice
• Engage leaders to actively support knowledge promotion activities, including internal communications, learning programs and talent initiatives
• Monitor and report on knowledge system usage and contributions, analyse trends and present actionable insights and recommendations to leadership
• Facilitate navigation of KS offerings (e.g., GenAI tool, Knowledge Exchange (KX), Deloitte People Network (DPN)) alongside related CoRe Business services such as Creative Services and Research & Insights
• Serve as the primary point of contact and liaison for all KS teams and act as an advisor to KS on navigating and aligning KS practices with the needs of the region

Adoption and Culture

• Foster a strong global knowledge sharing culture leveraging the knowledge platform (KX), ensuring local insights and experiences are effectively captured and shared across the network to drive collective value
• Partner closely with the KS Practitioner Engagement team to implement awareness campaigns, integrating promotional materials across communications channels, learning programs and into local events
• Capture and showcase knowledge value stories and testimonials to support local and global communications and learning activities
• Identify and cultivate local knowledge champions who will advocate for platform adoption and actively contribute to knowledge sharing efforts

Knowledge Platform Optimization

• Build a deep understanding of KS processes and solutions, to tailor adoption strategies to local business needs and leadership priorities
• Facilitate the collection and synthesis of practitioner feedback to inform the continuous enhancement of KX
• Drive integration between global and local tools, embedding linkages within geography systems and intranets to create a seamless user experience

Expertise & Network Connectivity

• Work with stakeholders to identify and badge SEA specialists within Deloitte People Network (DPN) to highlight expertise and enable easier knowledge access.
• Drive DPN profile completion, enhancing its value as a resource for connecting talent and capabilities across the region and globally

Intellectual Property Management

• Collaborate with Risk, Quality & Risk Management (QRM), Confidentiality and Privacy leaders to align content processes with regulatory, compliance and governance requirements
• Lead content migration efforts in the context of mergers, acquisitions and combinations

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Managers across our Firm are expected to:

• Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
• Make effective use of resources to optimise value.
• Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
• Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
• Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
• Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
• Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
• Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.

Requirements

• 7 - 10 years of experience in knowledge management, business or client enablement, or a related role in a global or professional services context. Experience in working across the Asia Pacific region is preferred
• A Bachelor's degree in Business, Communications, Library Sciences, Learning or a related discipline
• Exceptional relationship-building/relationship management skills to establish rapport, build trust and confidence, and manage customer expectations
• Strategic and innovative thinker with critical problem-solving skills and strong project management
• A high comfort level in working, managing resources and collaborating in a virtual, global environment
• Awareness of the evolving AI ecosystem and enthusiasm to explore how emerging technologies, including GenAI, can enhance knowledge discovery, improve content curation, and support practitioner productivity
• Experience with electronic knowledge, repository management, intranets/portals, collaborative and social media tools
• Excellent written and verbal communication skills and the ability to influence and inspire
• Ability to deal with ambiguity and adapt to change; experience managing change, acting as a change agent to influence others
• A passion for helping Deloitte's client-facing practitioners connect with the knowledge and insights they need to succeed in the marketplace

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.