DRSC SR&T Consultant, Forensic & Financial Crime (KYC) - Team Lead

Title: SR&T Consultant, Forensic & Financial Crime (Team Lead)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

Your role and responsibility will be primarily to provide support in fulfilling Anti-money laundering (AML ) / Know Your Customer (KYC) obligations which includes, but not limited to, the following tasks:  

• Overall responsible for the turnaround time and quality of work performed by the team of specialists and senior specialists. 

• Evaluate team performance data by tracking key metrics and service level agreements (“SLAs”), ensuring that the turnaround time is always met.  

• Monitor and ensure processes are being adhered to; quality, completion targets and deadlines are always met. 

• Be the escalation point for the team, provide support and training/guidance to help the team complete the day-to-day deliverables, i.e. on a day-to-day level, the Team Lead will be the go-to person for the Specialists and Senior Specialists for guidance and clarifications. Team Lead will step in to handle customer communications for escalated cases. If in doubt, the Team Lead will consult the TQC accordingly. 

• Escalate customer complaints to Ops Manager and client, work with Ops Manager in completing the Customer Investigation Report (“CIR”) 

• Increase supervision and even provide handholding (if required) to improve the output quality and turnaround time of the Specialist or Senior Specialist who fails QA Assessment or whenever escalated by the TQC. 

• Create checkpoints and feedback to team members on performance and development. 

• Preparation of data to track Book of Work completion and MI reporting. 

• Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc.

• To check through the work of any team members who has failed QA assessment and are undergoing coaching, to ensure that any errors or quality issue is immediately pointed out for rectification. 

• To perform the tasks similar to those of the Specialists and Senior Specialists, adhering to the same set of requirements and SLAs. 

• Work with TQC in refreshing training deck on a semi-annual basis. 

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:

• Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Requirements

• A completed undergraduate degree that is relevant to the field e.g. accounting, law, etc. Possessing a professional certification is advantageous.
• A basic understanding of local, regional or international AML regulatory environment and common money laundering schemes.
• Senior Associate should have at least 2 years of working experience providing AML, Forensic Accounting, Fraud & Financial Investigations, Business Intelligence, Internal Audit and Compliance consulting services preferably in a consulting, financial, accounting or law institution.
• Previous experience providing financial crime consulting services to corporate, retail, and / or private banking business units of financial services institutions. You will be comfortable analysing information, as well as drafting and reviewing formal written reports and presenting ideas to small or large groups.
• A willingness to participate in practice growth and development initiatives. 
• A demonstrated ability to work in a cohesive team environment. 
• An ability to identify issues quickly and to present solutions when reporting to your managers. 
• A strong commitment to professional and client service excellence. 
• An ability to participate as a team member in client projects daily under partner’s supervision. 
• A team player with good communication, analytical and report writing skills. 
• A willingness and ability to travel on short notice.
• Skills to succeed with us:
• Collaborative, a team player who can connect with a diverse group people and build rapport.
• Ability to operate with minimal supervision and think laterally.
• Strong desire for an exceptional challenge in a unique but flourishing environment.
• Fluent in English.
• Candidates with engagement specific exposure to financial crime as part of external audit or internal controls work will also be considered.

Due to volume of applications, we regret only shortlisted candidates will be notified.