DRSC SR&T: Forensic & Financial Crime Operate, Manager

Title: DRSC SR&T Forensic & Financial Crime Operate, Manager (based in KL)

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

Role and Responsibilities

Your role will be to manage day-to-day operations and service delivery within the Delivery Centre, ensuring that client commitments are met in line with defined service level agreements (SLAs), key performance indicators (KPIs), and quality standards. You will act as a key link between senior leadership and the operations team including the following:

Service Delivery & Operations Management

• Oversee daily operations across Financial Crime Operate projects.
• Ensure delivery of services in accordance with agreed SLAs, KPIs, turnaround times, and quality benchmarks.
• Monitor workflow pipelines, manage volumes, and ensure timely case handling and escalations.
• Identify process inefficiencies and drive continuous improvement initiatives.

Workforce & Capacity Management

• Perform resource planning, workforce allocation, and capacity management to meet fluctuating volumes and client demands.
• Manage scheduling, shift planning (if applicable), and optimise team utilization.
• Track productivity metrics and ensure optimal output across teams.

Quality & Risk Management

• Ensure adherence to internal policies, client requirements, and regulatory standards.
• Oversee quality assurance processes, including sample reviews and error tracking.
• Proactively identify operational risks and implement corrective actions.

Stakeholder & Client Management

• Act as a day-to-day contact for client stakeholders on operational matters.
• Provide regular reporting on performance metrics, issues, and resolutions.
• Escalate risks, issues, and capacity constraints to senior leadership in a timely manner.

Administration and Engagement Support

• Support engagement management activities including onboarding, engagement setup, and tracking financials.
• Assist in billing, utilisation tracking, and cost management for engagements.

Business Development Support

• Support proposal development, including operational input on delivery models, staffing, and pricing.
• Contribute to client presentations and solutioning discussions where required.

People Management

• Manage and coach team members, including senior analysts and team leads.
• Drive performance management, including goal setting, performance reviews, and addressing underperformance.
• Foster a positive team culture, engagement, and retention within the Delivery Centre.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

• Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively – leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Requirements

• Bachelor's degree in Accounting, Economics, Finance, or a related field.
• At least 6 years of professional experience in a management role in a Delivery Centre, ideally in Financial Crime Operations.
• Prior Financial Crime/Financial Crime Operations experience is a plus with related experience of software used for client delivery.
• Strong presentation, report writing, and people management skills are essential.
• Proven ability to work within a team and manage large/multiple projects effectively.
• Working within client defined SLA’s and quality metrics.
• Experience in managing people including promoting a positive culture and maintaining low attrition rates
• Capable of identifying issues and providing solutions when reporting to Partner/Director.
• Able to independently lead client projects under Partner supervision.
• Commitment to excellence in professional and client services.
• Motivated to take on challenging tasks in a dynamic environment.
• Willing to contribute to practice growth and development

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm’s business contact number or business email address.