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GlobalCore Helpdesk Analyst (Level 1) - Korean Speaking (Contract position)

Date:  13-Jul-2022
Service Line / Portfolios:  Information Technology
Location: 

Kuala Lumpur, MY

Title: GlobalCore Helpdesk Analyst (Level 1) - Korean Speaking (Contract position)


What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

 

Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. Application Support Team differentiates itself from other Call Centers. The work culture encourages high performance in delivering distinctive service, and the Rewards and Recognition programs encourage taking initiative. Application Support team expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be ready for change. You’ll be a self-starter who thrives in an environment where you feel empowered to be proactive and decisive with minimal intervention.    

 

What does the role involve?

Deloitte will train you on the technical aspects of your role. We are looking for people who enjoy helping others and who have a positive attitude, excellent soft-skills and a willingness to learn and grow.  Graduates are welcome to apply, prior experience in a Helpdesk role is not a strict requirement.

 

To be successful, you will be:

  • Fluent in Korean, both written and verbal.
  • Willing to work to a roster, including weekends (rotational basis).
  • Ready to learn about the systems and processes, including knowledge management.
  • Diligent in keeping up to date with the latest changes, system updates and deployments.
  • Able to bring to life our quality guidelines in your conversations with customers.
  • Compliant with the processes, procedures and polices we train you on.
  • Keen to improve the service by reporting on call driver themes to leadership.
  • Discipline in hitting the agreed KPIs – FCR, Schedule Adherence, Quality, CSAT.
  • Ready to make positive contributions to process improvements & knowledge assets.
  • Support inbound calls and ability to prioritise work tasks that require urgency.
  • Ability to assess whether an escalation is required for resolution.
  • Diligent with handling Personally Identifiable Information (PII) and compliant with following processes set by the organisation.

 

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:

 

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

 

Who are we looking for?
 

  • Degree Graduate, or you could have 1 to 3 years’ working experience.
  • Fluent in Korean & English (ability to read, write & speak).
  • Excellent interpersonal and communication skills.
  • Individual who is fast learner, willingness to learn, and a professional working attitude.
  • Individual who loves helping people and solving problems.
  • Self-motivated team player who is results orientated
  • Ability to manage time effectively and handle multiple priorities.
  • Prior experience working in the Contact Centre is an added advantage.

*Open to work under a 6 month contract basis role, hybrid working arrangement.


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

 

 

Requisition ID:  85633

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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