Graduate Analyst - Application Management Services - Malaysia

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

We strive to provide excellent support delivery services to our Clients in the SEA region. Our aim is to help our clients overcome these challenges to improve application performance and achieve better business results. We provide a flexible structure that enables businesses to fine tune application management services (AMS) to their IT and business objectives. We want vibrant, creative, flexible and driven team members to help us build and grow our KL Center together. Let’s work hand in hand to be recognized as a Trustworthy Partner in AMS services in the South East Asia region!

• Being the central point of contact between Business/Client IT Team, external vendors and AMS team
• Managing internal and external stakeholder communications
• Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
• Providing progress and status reports at regular intervals to the client
• Responsible for informing the client, as early as possible, of any impending slippage in the delivery dates and any matters likely to impede the service level of the contract
• Responsible for escalation Management on aging tickets or any issues arises
• Reviewing the solutions proposed by the team personnel before these are presented to the client
• Proposing process improvement by surfacing functions and/or processes and propose how these functions can be fine-tuned and/or redesigned to serve the client’s needs better
• Executing Steering Committee Discussion

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people, and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Fresh graduate with Bachelor's Degree in any discipline
• Good spoken English and an added advantage if other languages are known
• Good analytical thinking and ability to engage stakeholders 
• Pro-active and willing to own task assigned
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• The willingness to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

This role is open to those that possess a valid permit or status to work in Malaysia

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