Manager - Artificial Intelligence & Data - Financial Services - Malaysia

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 

Work you will do

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation. 

You will be part of Artificial Intelligence & Data (AI&D) Service Offering, Aligned with Financial Service, for Banking (retail, SME, wholesale, and wealth) or Insurance (Life & General Insurance) and drive the latest and best-in-class transformation narrative for our Financial Services (FS) sector clients across SEA. Typical engagements which you could be involved in include: 

Business & Operations transformation initiatives driven by AI & Data such as:

• Enable omni-channel customer journey and experience design
• Operating model based on analytics practices
• Digital enablement and platform implementation

You will support Deloitte and client’s business growth by:

• Identifying client’s business requirements / overall strategy and vision, and any opportunities for efficiencies in existing process / service design
• Undertaking extensive desktop and on-the-ground research on various aspects relevant to our current and potential clients viz. market sizing, competitive benchmarking across channels, products, customer experience, digital capabilities, customer servicing, etc.
• Developing draft pitch proposals including storyboarding, data analysis, opportunity sizing, proposed team composition, project costing and fee estimates 
• Using tech, human-centered design thinking and innovative approaches to solve business needs.  
• Participating in team problem solving efforts and offer ideas to solve client issues.
• Facilitating client workshops to complete current state assessment and providing basis for future state design and rollout planning. 
• Conducting relevant research, data analysis, and create reports.
• Maintaining responsibility for quality, completion, and accuracy of work products.
• Assessing restructuring operating models, organizational structures, and business processes to streamline core operations’ service delivery.
• Assisting in proposal development, as requested.
• Actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with Deloitte colleagues and clients.

As a Manager you will: 

• Focus on the delivery of client work and lead a cross-service line team for major deliverables and projects. Take charge of fulfilling the responsivities and deliverables planned for project working closely with the team and client to obtain sign-off and ensure client satisfaction as a result, build trusted relationships with the client.
• You will be continually encouraged to devise innovative solutions to help our clients maximise the value of their data assets by helping them transform data into insight. You will also assume real ownership of projects and key stakeholders at executive levels as you help them execute their strategy to build an efficient analytics organisation, processes and supporting technology. 
• In addition, Managers should support practice development and business management activities to help grow the Analytics & Cognitive practice as well as aligning to an industry to exploit depth of knowledge and professional experience.
• Working as a key business partner to high profile clients, you'll have the chance to develop your expertise from strategy to execution, as well as in delivery and implementation. As a Manager in the FS Data and AI, you'll be able to put your own creative ideas into practice as you take ownership of deliverables and resources on transformation projects and hone your commercial skills.
• Design and develop tailor-made solutions, strengthen presence of AI&D Practice for in the SEA market, identify revenue-generating opportunities, and get involved in proposal writing, pitch presentations, etc.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

• Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholder.
• Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.
• Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.
• Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.
• Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.
• Business Development - Participate in all aspects of the proposal development cycle; contribute to the development of proposal technical content; participate in the development of sales presentation or market positioning material.
• Engagement Management - Manage a project or program team; develop work plans for the engagement; determine the client needs by selecting and applying appropriate approaches, tools, and techniques to the client's business.
• Practice Development & Eminence-- Participate in the development of market-valued intellectual capital; contribute to the development of practical solutions and methodologies; participate in third parties and partners relationship building.

Enough about us, let's talk about you

If you are someone with: 

• Bachelor or Masters' Degree in any relevant discipline.
• Minimum 8-10 years of working experience in the Consulting Industry within Financial Services clientele 

• It would be great to have
  • Business problem solving in the banking or Insurance domain, using analytical tools i.e Machine Learning libraries, LLM (Large Language Model) such as Open AI, Anthrophyic, Google Bard.
  • Hands-on Experience in finding Data Science solutions, developing AI Models using ML Workbench (i.e PIVOTAL Cloudera, Ms Azure, NVDIA Omniverse)
  • Good foundation in Data Management, Data Governance (AI Model, ML Ops)

• • Banking domain analytics within mass market;
    • wealth or private banking sales & customer 360 analytics
    • fraud-compliance-risk analytics
    • operational productivity & capacity analytics
    • human resource analytics or various advanced analytical frameworks for SME / commercial banking
    • transaction banking, payments, etc.
  • Insurance Domain within Bancassurance, Life, General Insurance domain such as agency sales & distribution, customer acquisition & servicing analytics, claims processing, fraud, etc.
• It would be nice should you have
  • Good foundation in programming language i.e (at least one) R, Python, Scala
  • Certification with relevant to Cloud / Machine Learning / Artificial Intelligence.
  • Regional Financial Services Experience, across SEA
  • Strong client relationship skills, including an ability to independently engage with clients.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit our short-term and long-term project assignments

Additionally:

Lead or Manage:

• Opportunity Management – RFI / RFP Process, Solution Designing, Budgeting and Account Planning
• Delivery Management – Project Management, Manage Project Team, Project P&L
• Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain

Next Steps 

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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