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Manager - Technology Strategy & Transformation - Insurance - Malaysia

Date:  26 Nov 2023
Service Line / Portfolios:  Enterprise Technology & Performance

Kuala Lumpur, MY

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people, and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.


Work you will do


Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

This role will see you engage directly with high profile banking clients on their most important and challenging issues including defining the technology strategy, architecture and operating model for incumbent banks looking to transform themselves or neo banks, running the technology work stream for a large M&A program or developing a cloud transformation roadmap and more. We do not stop at defining the strategy and continue to work with our clients as trusted advisors throughout their journey. This also helps us to ensure that our strategy work is grounded and backed by learnings from actual implementation. You will also get a chance to collaborate with our global network where we have delivered truly cutting-edge technology projects for clients in this domain.


This role sits within the Technology, Strategy & Transformation team of Deloitte Southeast Asia, which aims to design, implement, and deliver technology strategy and transformation engagements for Insurance & Banking Institutions in the region, covering Life & Non-Life insurance, followed by Retail Banking, SME banking, Corporate/Commercial Banking, respectively.


You will work alongside our clients to help them to build and transform their IT function, with reference to the following areas:


  • IT Strategy Development: Assist clients in developing a technology strategy and roadmap that aligns with and supports their key business priorities, unlocking business value.
  • IT Operating Model: Support senior IT leadership or business sponsor in developing an IT Operating Model, outlining the strategic aims of the organization, defining the various components of the IT function (e.g. roles, governance, processes, controls, and tools).
  • Application Rationalization and Architecture: work with clients to assess the application landscape and define the target state architecture and platform roadmaps to deliver business objectives. Identify how the next gen technologies can be deployed to deliver their value proposition
  • IT Transformation: Shaping client’s major IT Transformation program and running the Transformation Office to deliver business and technology initiatives.
  • IT M&A: Working on large international M&A deals (mergers, acquisitions, carve outs etc.) covering due diligence, day 1 strategy, planning, operating model, architecture, and post day 1 optimization and value delivery
  • IT Sourcing: working with clients to optimize their service delivery models, identifying and executing sourcing options for them.


Your role as a leader


At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people, and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:


  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Translate and communicate broader strategy into a convincing team vision and goals, to align the team and sets priorities to achieve objectives.
  • Engagement leadership and delivery.
  • Collaborate with leaders across offerings and geographies to shape new opportunities for the firm
  • Developing eminence content and points of views with colleagues firmwide.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops, and retains top talent and high performing teams.


Key Responsibilities



  • Collaborate with clients to understand their business needs, challenges, and goals within the insurance sector
  • Lead or Manage:
    • Opportunity Management – RFI /RFP Process, Solution Designing, Budgeting and Account Planning
    • Delivery Management – Project Management, Manage Project Team, Project P&L
    • Leadership - Mentor and coach team members, fostering their professional growth and development within the insurance consulting domain
  • Provide subject matter expertise in insurance industry trends, regulations, and best practices to guide clients in making informed
  • Collaborate with cross-functional teams, including data analysts, technology experts, and business development, to deliver comprehensive solutions to clients.
  • Stay updated on emerging technologies, market trends, and regulatory changes affecting the insurance industry to provide proactive advice to clients


Enough about us, let's talk about you


If you are someone with:


  • Tertiary qualification in a technology or business discipline with a well ranked institution.
  • Minimum 8 years of working experience in technology strategy and transformation at consulting firms, in house consulting role or in an enterprise architecture role working for a leading Insurance Institutions.
  • Demonstrated experience in technology strategy for within the Banking Institutions, with exposure to one or more of the following areas:


    • IT Strategy, Architecture and Operating Model Design
    • Cloud strategy and transformation
    • Business case development
    • Delivery of large technology transformation programs.


  • Deep understanding of banking technology landscape particularly in digital banking capabilities and underlying technology solutions and how they are delivering their value proposition.
  • Demonstrated thought leadership and eminence building in the marketplace.
  • Understanding of the new age solution provider landscape and their capabilities across banking.
  • Experience with budgetary responsibilities related to projects or resources.
  • Experience in collaborating with cross functional teams to shape up and deliver new opportunities.
  • Exceptional interpersonal, team building, and communication skills, showcasing executive presence with demonstrated ability to manage senior client stakeholders i.e. CXOs.
  • Ability to build consensus and foster change in ambiguous settings.
  • Commitment to professional excellence, as well as personal and professional growth.
  • Drive, tenacity, client focused and results oriented.
  • An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a prerequisite to fit to our short-term and long-term project assignment.



Next Steps

So what are you waiting for? Join the winning team now.


Due to volume of applications, we regret only shortlisted candidates will be notified.


Requisition ID:  100771

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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