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SEA - Analyst, Client to Cash - Front Office (GFS)

Date:  02-Mar-2023
Service Line / Portfolios:  Finance Support

Kuala Lumpur, MY

Title: SEA - Analyst, Client to Cash - Front Office (GFS)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do


The Client To Cash - Front Office (CTC_FO) team performs business critical client-facing processes for firm engagement teams including billing, collections, and client engagement support. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency. The team works closely with the member firm business to ensure our service aligns to their go-to-market strategy. As a member of our CTC-FO team, you will have the opportunity to interact with many groups across the network to conduct daily job requirements such as:

  • Leverage Service Now to process billing requests
  • Conduct various client engagement support activities including credit memos, mass time transfer, discount rate adjustment, LTD adjustments, etc.
  • Work with client AP departments to facilitate invoice collections, escalating disputes and issues to the member firms Finance or engagement staff as required.
  • Perform routine data quality audits across all data elements to ensure accuracy of information and adherence to data quality standards
  • Perform ad hoc analysis and reporting as required
  • Work on special projects to improve service delivery quality and/or operational effectiveness.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Analyst across our Firm are expected to:


  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution


  • Bachelor’s degree in Accounting or Finance
  • Good oral and written communication skills in both Chinese and English
  • 3-5 years relevant experience
  • Strong critical thinking and analytical skills
  • Advanced knowledge of business applications such as: Excel, PowerPoint, Outlook, etc.
  • Ability to work both independently and collaboratively within a team 
  • Must clearly understand how to handle confidential information
  • Ability to quickly understand and learn new skills and technologies
  • Demonstrated problem solving and critical thinking skills
  • Ability to prioritize tasks, work on multiple assignments, and manage ambiguity
  • Knowledge of SAP is a plus


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.


Requisition ID:  69189

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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