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SEA - Analyst, Finance/Admin Service Desk

Date:  25-Nov-2021
Service Line / Portfolios: 
Location: 

Kuala Lumpur, MY

Title: Service Line (based in ) – Jr Staff (Associate, Analyst, Consultant)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

 

  • Assist Deloitte employees with technology problems over the phone, email, chat, voicemail & webforms in a timely manner.
  • Act as a point of contact in escalating issues and dealing with problem callers.
  • Perform direct resolution of the problem or escalation to another team as the case may be.
  • Provide accurate guidance in a professional and timely manner.


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:

 

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Requirements

 

  • Any degree (degree in IT is desirable, but not essential) 
  • Min 2 years working experience in customer services/service desk/helpdesk environment.
  • Experience working in service desk focusing on Finance/Accounting area is desirable.
  • Excellent communication skills (written and verbal).
  • Must have basic knowledge about computer software and hardware.
  • Able to work on shift rotation/overtime and agile environment.
  • Able to work in a challenging, fast-paced and dynamic environment.


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

 

Requisition ID:  66843

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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