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SEA- Finance Operations Client To Cash Front Office Regional Lead - APAC (GFS)

Date:  03-Aug-2022
Service Line / Portfolios:  Finance Support

Kuala Lumpur, MY

Title: SEA- Finance Operations Client To Cash Front Office Regional Lead - APAC (GFS)

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do


  • Role will assume operational responsibility for all CTC-FO catalog items delivered to GFS clients/geographies within the AP region (Billing, Collection, CES, etc.)
  • Role will manage day-to-day operations for these catalog items, including work alignment, issue management,training/ hiring/staffing, process control, process improvement, quality, etc.
  • Role will drive improvement to delivery tools such as ServiceNow and SWIFT to better serve our CTC-FO clients
  • Role will manage all AP region onshore CTC-FO resources and lead the GFS personnel in Hyderabad responsible for CTC-FO service delivery to the AP region
  • Role will drive service delivery quality, process improvement, and the automation effort for CTC-FO activity within the AP region
  • Role will be responsible for ensuring adequate internal controls, for providing evidential matter that supports compliance, and for driving a control mindset within the operations team supporting the AP region
  • Role will be responsible for training, development, and performance management for all CTC-FO personnel serving the AP region
  • Role will develop relationships with process teams and key stakeholders within the AP geographies served by GFS (e.g., TW, JP, SEA, etc.) and will collaborate with these stakeholders on strategy, service delivery/quality, etc.
  • Role will advance the GFS service catalog and will onboard additional geographies and/or services as appropriate
  • Role will work closely with the CTC-FO EMEA lead and Americas lead to ensure consistent, standardized approaches for all CTC FO activities across all geographies and to drive world-class quality across the processes.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Managers across our Firm are expected to:


  • Establish a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Create opportunities to drive impact by leveraging each person’s strengths to build high performing teams.
  • Apply deep knowledge of trends and activity to drive continuous improvement.
  • Build lasting relationships across a diverse network.
  • Translate and communicate broader strategy into a convincing team vision and goals, in order to align the team and sets priorities to achieve objectives.
  • Actively contribute to building the talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.
  • Manage diverse teams within a highly inclusive team culture where team members feels supported, respected and engaged.





  • Must possess in-depth knowledge of billing, collections, and engagement support activities supported by CTC-FO
  • Must be resident within the AP region, work a shift time that aligns with the GFS clients within the AP region, and must be able to communicate effectively to business partners at all levels within organizations supported by GFS
  • Must possess a minimum of 8-10 years leading large, diverse finance operation teams
  • Must be familiar with leading virtual teams and operating in a virtual work environment
  • Must have in-depth, transactional knowledge for billing, collections, engagement support, etc.
  • Knowledge of SAP S/4 and SWIFT experience are a plus
  • Must have experience operating across cultures, especially with global delivery centers
  • Must align to the GFS strategy of providing world-class client service and operational excellence

Due to volume of applications, we regret only shortlisted candidates will be notified. 


Requisition ID:  90102

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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