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SEA HRSSC Project Executive

Date:  22-Mar-2021
Service Line / Portfolios:  Human Resources

Kuala Lumpur, MY

Title: SEA HRSSC Project Executive

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do



Support the delivery of the new ServiceNow HR ticketing tool implementation.


Project Delivery:


  • Participate in test planning and scoping, including traceability against requirements and assessment of business criticality.
  • Participate in functional end-to-end testing (test scenarios, cases, criteria).
  • Develop test scenarios and scripts for test cases and execute test scripts to validate system solutions delivered.
  • Provide support for system integration and user acceptance testing
  • Participate in defect resolution with technical delivery team.
  • Assist on other operational tasks or HR projects and initiatives as assigned.

Change Management:


  • Support the transition of ticketing tool to business-as-usual operational activities.
  • Coordination with practice offices HR/operations team – communications and work instructions updates/reminders.
  • Support in the production of job aids, user-training materials (e.g. simulation recordings, quick reference guides, knowledge articles, FAQs etc.)
  • Provide user support to navigate, troubleshoot and resolve on system topics/issues.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Senior Associates / Senior Consultants / Assistant Manager across our Firm are expected to:


  • Understand objectives for stakeholders, clients and Deloitte whilst aligning own performance to objectives and sets personal priorities.
  • Develop themselves by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.
  • Seek opportunities to challenge themselves, collaborate with others to deliver and takes accountability for results.
  • Build relationships and communicates effectively in order to positively influence peers and stakeholders.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.



  • Bachelor’s Degree in Human Resource Management, Information Technology or any related discipline with 2-5 years of relevant experience.
  • Knowledge of ServiceNow HR system.
  • Good understanding of HR processes, best practices, reporting, dashboard, analytics and data concepts related to HR.
  • Familiarity with project management approaches, tools and phases of the project lifecycle.
  • Proficient in MS Office – excel and PowerPoint
  • Strong communication skills in English (written and spoken) are essential.
  • Detail-oriented and reliable.
  • Similar project experience, particularly in HR system testing is desirable.


Successful candidate will be joining us on a 6 months contract hire.


Due to volume of applications, we regret only shortlisted candidates will be notified.





Requisition ID:  43322

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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