SEA IT Analyst

Title: SEA IT Analyst

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• A member of Southeast Asia IT Team and collaborate with the Centre of Excellence team to support functional teams and vendors to ensure end-to-end user computing and service requirements are met.
• Facilitate onboarding & sessions/townhalls either in person or virtually. Experience in handling Zoom Rooms, Teams Rooms & seamless integration of video conferencing systems across the organization is advantageous.
• Provide technical guidance to internal users regarding use of computers and networks to satisfy business needs.
• Active participation in the implementation of technology infrastructure and daily operational responsibilities, such as perform technology refresh on Windows 11, MacOS, Microsoft O365, Linux, iOS, Android, etc.
• Comfortable in working in a fast-paced work environment and can provide timely solution required by the business.
• Document how to guide, root cause and resolution in assigned ServiceNow tickets to facilitate knowledge article generation and perform regular updates on IT asset management & inventory.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Analysts across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Bachelor’s Degree in Computer Science or any related discipline.
• Good written and oral English communication skills is essential
• 1- 2years working experience in supporting more than 200 users.
• Able to work independently and proactively in a team environment.
• Ability to perform PowerShell or other scripting would be prioritized.
• Experience with image deployment using Microsoft SCCM, Intune and administering Active Directory.
• Experience in supporting laptops and mobile devices such as iPhone/iPad/Android, etc.
• Certified in ITIL foundation 4 or Microsoft Certifications.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.