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SEA ITSM Consultant (SEA Risk Advisory)

Date:  22-Jan-2023
Service Line / Portfolios: 
Location: 

Kuala Lumpur, MY

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

Work you’ll do

 

  • Assist in managing projects by creating timelines, adhering to budgets, and assigning staff members.
  • Collaboratively work with clients, project team members and partners in defining and documenting business requirements.
  • Work with the team to develop problem management and service improvement plans.
  • Maintain all documentations for deployment, maintenance, upgrades, and problem resolution activities.
  • Monitor and report on the SLA/KPI. 
  • Upholds a sense of customer service and measures client satisfaction.


Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Associates / Analysts / Consultants across our Firm are expected to:

 

  • Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
  • Understand how our daily work contributes to the priorities of the team and the business.
  • Demonstrate strong commitment to personal learning and development.
  • Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
  • Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.


Requirements

 

  • At least 2 years’ experience in similar capacity or in Project Management.
  • Measure service quality through a defined set of metrics, analyse and drive service improvement.
  • Builds and maintains strong relationships with internal and external key stakeholders.
  • Report on process compliance and service quality.
  • Strong written and communication skills.
  • Attention to detail and ability to meet deadlines.


Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.

 

Requisition ID:  96951

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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