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Senior Consultant - Business Analyst - MY

Date:  07-Apr-2021
Service Line / Portfolios:  Customer & Marketing

Kuala Lumpur, MY

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals. 

Work you will do 

This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business.
Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. 

As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally-powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memories for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfillment, or advancing the customer mindset of their employees and partners. 


You will

•    Able to manage a team of designers / business analysts
•    Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team
•    Organises new challenges and drive business results
•    Uses best practices to fit the stakeholders/customers’ needs and deliver within budget on desired outcomes
•    Drives end results of the project as a representative of the firm
•    Able to help run digital capability assessments and roadmap, operating model design and transformation
•    Understands and is up to date with latest digital technology trends
•    Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports
•    Has experience in driving business outcomes by helping clients design and drive customer strategies based on data insights
•    Understands and is able to deliver digital strategy and innovation, digital capability assessments and roadmaps, transformation business cases, agile operating model design and implementation, functional design of digital capabilities
•    Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project’s stakeholders

Enough about us, let's talk about you

If you are someone with: 

•    Bachelor’s degree in Economics, Engineering, Business Strategy or similar required; advanced degree (Master’s, MBA, etc.) would be a bonus
•    Experience in technology and digital transformation will be beneficial
•    Relevant management consulting experience, e.g. growth strategy development, business case creation, customer experience strategy and journey design, segmentation and advanced analytics model creation, operating model and process design, etc.
•    4 – 7 years of experience in business consulting / digital agencies
•    Agile certification (scrum master – PSM / CSM) will be beneficial
•    Ability to develop project plans, manage individual deadlines and goals
•    Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis
•    Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
•    Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required

Next Steps 
 So what are you waiting for? Join the winning team now. 


Due to the volume of applications, we regret only shortlisted candidates will be notified. 

Requisition ID:  45007

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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