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Senior Manager - AMS - MY

Date:  04-Jan-2022
Service Line / Portfolios:  Enterprise Technology & Performance
Location: 

Kuala Lumpur, MY

What impact will you make?

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you unrivalled opportunities to realise your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.

So what are you waiting for? Join the winning team now.

 

Your role as a leader

 

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Leaders across our Firm are expected to:

 

  • Act as a role model, whilst establishing a strong leadership brand by inspiring others through passion, integrity, and appreciation.
  • Build and sustain a high performance culture by cultivating and amplifying individual and team strengths.
  • Apply deep knowledge of trends and activity to continuously develop and deliver bold and innovative solutions that differentiates Deloitte
  • Build and sustain long term lasting relationships with stakeholders, clients and team
  • Communicates strategic direction effectively, to excite people around the vision and goals and aligns diverse teams to achieve success
  • Manage and actively contribute to sustainable development of a talent pipeline by championing a talent experience that attracts, develops and retains top talent and high performing teams.



Work you'll do

 

  • Manage delivery of service as per agreed SLAs.
  • Responsible for all client relationship management and building new opportunities.
  • Responsible for the operations of the entire AMS Team.
  • Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
  • Able to monitor workload of team and where needed make necessary decisions to ensure quality and on-time delivery for the clients.
  • Take on role as Process Expert in the team and coaching/guiding other team members (within team and across other AMS teams). Where necessary, to conduct training to assist in speeding up knowledge transition for team members.
  • Able to lead and prepare all necessary reporting for SLA Governance and Statuses
  • Act as the ambassador and work closely with all necessary parties involved to ensure successful implementation of the AMS support practice in Deloitte SEA. This includes spreading the understanding of AMS and its value realization to internal and external stakeholders.
  • Partake in the deliverable development of the AMS setup in Deloitte SEA.
  • Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization
  • Fully comply with and adhere to all the standard AMS process & procedures that are developed.

 

Enough about us, let's talk about you

 

We are looking for someone with:

  • A good honours Degree
  • Good spoken English. Added advantage if other languages are known.
  • Min 15 years of experience in Service Delivery & Operations Leadership.
  • Good experience in doing RFPs and RFAs
  • Able to manage client relationship & build new opportunities.
  • Have at least 10 years of experience working with SAP modules such as SD, MM, FICO, SF
  • Strong experience in leading and managing an internal large team of more than 30 people.
  • Good analytical thinking.
  • Ability to engage stakeholders  

 

Learn how we help organizations innovate, transform and lead


As the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. If you would like to explore opportunities at Deloitte further to determine the best portfolio that would suit your interests, experience and your career aspirations, check out Consulting SEA Portfolio Link – not available yet


Next Steps


Sounds like the sort of role for you? Apply now

 

Positions may be based in Malaysia but project locations could be anywhere in the Asia-Pacific Region.

Due to volume of applications, we regret only shortlisted candidates will be notified.

 

Requisition ID:  40261

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

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