T&L: Accounts Receivable Disputes Associate

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are looking for a highly analytical and tenacious Accounts Receivable Disputes Associate to join our finance team. This critical role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Qualifications and Skills:

• Experience: 0-2 years of experience in accounts receivable, dispute/deduction management, or a related financial analysis role is required.
• Communication Skills: Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.
• Analytical & Problem-Solving Skills: Strong analytical mindset with a proven ability to investigate complex problems and perform detailed root cause analysis.
• Technical Proficiency: Hands-on experience with a major ERP system. Proficiency in Microsoft Excel is also required.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.