T&L: Accounts Receivable Disputes Senior

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking an Accounts Receivable Disputes Senior to lead day-to-day dispute operations, coach and performance-manage a team, and ensure consistent, policy-compliant resolutions that protect cash and revenue. This role requires advanced understanding of end-to-end finance processes, controls, and policies, along with strong stakeholder management to handle escalations and provide performance visibility to leadership. The ideal candidate drives process improvements, manages service levels, and builds a high-performing team through structured training and quality assurance.

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Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Team Leadership & Performance Management: Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets.
• Quality Assurance & Controls: Establish and run quality checks (case documentation, approvals, policy adherence, reason codes) and ensure control compliance and audit readiness.
• Escalation Ownership: Resolve complex and sensitive escalations (customer, internal, and process exceptions); make recommendations that balance customer outcomes with financial and policy compliance.
• SLA & KPI Management: Own service level agreements (SLAs) and operational KPIs (aging, cycle time, recovery rate, backlog health); analyze variances and execute corrective actions.
• Stakeholder Management & Reporting: Serve as primary operational contact for cross-functional partners; provide concise, regular reporting on performance, risks, and top drivers to leadership.
• Process Improvement & Best Practices: Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times.
• Training & Development: Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline.
• Operational Risk Management: Maintain a risk-and-issue view (e.g., recurring drivers, systemic billing defects, documentation gaps) and ensure timely escalation and remediation.

Qualifications and Skills:

• Experience: 4-6 years in AR disputes/deductions, order-to-cash operations, or related finance leadership roles.
• End-to-End Process Expertise: Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes.
• People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Stakeholder Management: Strong ability to manage escalations, influence cross-functional partners, and communicate performance and risks to leadership.
• Operational Excellence: Experience driving improvements, managing SLAs, and implementing standardized best practices.
• Systems & Analytics: Strong ERP and dispute tool proficiency; advanced Excel and reporting capabilities.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.