T&L: Cash Application - Associate

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At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking a highly accurate and detail-oriented Cash Application Associate.  This role is critical to our accounts receivable function, focusing on the timely and precise application of customer payments. The ideal candidate will be a meticulous problem-solver with a strong understanding of the cash application process and the ability to efficiently manage high volumes of transactions. You will be responsible for resolving payment discrepancies and ensuring the integrity of our AR ledger, with most customer interactions handled professionally via email.

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Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Payment Application: Accurately apply all incoming customer payments, including ACH, wire transfers, checks, and credit card transactions, to the correct invoices and customer accounts in the ERP system.
• Exception Handling: Investigate and resolve unapplied cash, short payments, overpayments, and other payment discrepancies in a timely manner.
• Remittance Management: Retrieve, interpret, and manage remittance information from various sources, including bank statements, customer portals, and email correspondence.
• Customer Communication: Communicate professionally and effectively with customers, voice & email, to request remittance details and resolve payment-related inquiries.
• Reconciliation: Perform daily and monthly reconciliations of cash postings to ensure accuracy and support the month-end closing process.
• Internal Collaboration: Partner closely with the Collections, Billing, and Disputes teams to resolve complex customer account issues and ensure a seamless order-to-cash cycle.
• Process Improvement: Identify and recommend opportunities to improve the efficiency and accuracy of the cash application process.

Qualifications and Skills:

• Experience: 0-2 years of experience in cash application, accounts receivable, or a related accounting role is required.
• AR Knowledge: Solid understanding of the order-to-cash cycle, with specific expertise in cash application principles and procedures.
• Technical Proficiency: Hands-on experience with a major ERP system.. Proficiency in Microsoft Excel is also required.
• Attention to Detail: Exceptional accuracy and a strong commitment to getting it right the first time are paramount for this role.
• Analytical Skills: Proven ability to research, analyze, and resolve complex payment issues and account discrepancies.
• Verbal and Written Communication: Excellent written communication skills, with the ability to compose clear, concise, and professional emails to customers.  - Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.