T&L: Cash Application - Manager

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking a Cash Application Manager to provide strategic oversight of the cash application process, driving operational excellence and continuous improvement across the end-to-end cash posting workflow. This role applies deep process expertise and industry-leading practices to reduce unapplied cash, improve touchless processing, strengthen controls, and enhance customer experience. The Manager serves as the primary point of contact for client process SMEs, leads operational governance and process reviews, manages escalations, and partners closely with the process SMEs to align business requirements with service delivery capabilities and cost-effectiveness goals.

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Key Responsibilities:

• Strategic Process Ownership: Set strategy and priorities for cash application operations, aligning to business outcomes (cash posting timeliness, AR integrity, unapplied cash reduction, compliance, customer experience).
• Continuous Improvement Leadership: Apply methodologies (e.g., value stream mapping) to analyze the end-to-end workflow (bank/lockbox intake, remittance capture, posting, exception handling, reconciliation), identify bottlenecks, and implement improvements.
• Governance & Executive Reporting: Lead governance routines and process-level reviews with client SMEs; report performance, risks, and continuous improvement progress; ensure commitments and talent quality outcomes are met.
• Client Relationship & Escalation Management: Act as primary point of contact for client process SMEs to translate needs, resolve operational escalations, and ensure the delivery model aligns with day-to-day cash application realities.
• SME Partnership: Manage the operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and enabling adoption of process/tool changes.
• Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers (manual touch rate, exception volume, rework, bank/remittance gaps, backlog) and identify cost-effectiveness opportunities
• Talent Strategy & Capability Building: Drive talent quality via hiring input, training strategy, performance management, career development, and succession planning.
• Risk, Controls & Compliance Oversight: Ensure robust controls, audit readiness, and consistent policy adherence; proactively manage operational risks and dependencies (systems, banking interfaces, upstream data).

Qualifications and Skills:

• Experience: 6-8 years in cash application, AR/order-to-cash operations leadership, or related finance operations management with strategic oversight responsibilities.
• Strategic Operational Leadership: Demonstrated ability to lead process performance and transformation with measurable outcomes.
• Process Excellence Methodologies: Deep expertise in process analysis and improvement (e.g., value stream mapping), workflow optimization, and control strengthening.
• Stakeholder & Governance Leadership: Strong executive presence; ability to lead governance with client SMEs and internal partners; proven escalation management.
• Financial Acumen: Strong understanding of financial statement impacts, operational cost drivers, and opportunities to improve cost-effectiveness.
• Systems & Delivery Model Insight: Strong understanding of ERP/cash application tooling and how to operationalize change in a service delivery model.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.