T&L: Cash Application Senior

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking a Cash Application Senior to lead daily cash application operations, manage team performance, and ensure strong controls and accurate AR ledger outcomes. This role requires advanced understanding of end-to-end finance processes, policies, and controls, with accountability for service levels, quality assurance, escalations, and continuous improvement. The ideal candidate can translate performance data into action, develop team capability, and partner with stakeholders to reduce unapplied cash and improve cash posting timeliness and accuracy.

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Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Team Leadership & Performance Management: Lead a team of cash application professionals; manage workload distribution, capacity planning, coaching, and performance feedback.
• Quality Assurance & Controls: Establish and run QA routines (posting accuracy, documentation quality, approvals, compliance to standard work); ensure audit readiness and control adherence.
• SLA & KPI Ownership: Own SLAs and KPIs (cash application timeliness, unapplied cash aging, touchless posting rate where applicable, accuracy/rework rates); analyze drivers and execute corrective actions.
• Escalation Management: Own complex escalations (high-dollar misapplications, recurring customer remittance gaps, bank/lockbox discrepancies, credit balance/root-cause issues) and ensure timely, well-documented resolution.
• Stakeholder Management & Reporting: Serve as primary operational contact for Collections, Billing, Disputes, Treasury/Banking partners (as applicable), and leadership; provide concise performance reporting and risk visibility.
• Process Improvement & Best Practices: Drive standardization and improvements (e.g., lockbox rule tuning, remittance capture processes, workflow automation, reason code governance) to reduce exceptions and improve throughput.
• Training & Development: Build and maintain onboarding and training materials; develop team skills in research, customer outreach, and reconciliation discipline.
• Operational Risk Management: Maintain a risk-and-issue view (system defects, upstream invoice drivers, master data gaps) and ensure proactive escalation and remediation.

Qualifications and Skills:

• Experience: 4-6 years in cash application/AR operations or related finance operations with demonstrated people leadership responsibilities.
• End-to-End Process & Controls Expertise: Advanced understanding of finance processes, controls, and policies across order-to-cash and cash posting impacts to AR and close.
• People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Stakeholder Management: Strong ability to handle escalations, influence cross-functional partners, and report performance and risks to leadership.
• Operational Excellence: Experience managing SLAs, implementing best practices, and driving measurable process improvements.
• Systems & Analytics: Strong ERP/cash application tooling proficiency; advanced Excel and operational reporting capability.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.