T&L: Collections Associate (Experienced)

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At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking a Collections Associate Experienced to independently manage a moderately complex accounts receivable portfolio and serve as a subject matter expert (SME) for collections processes, tools, and escalation handling. This role focuses on accelerating cash flow, reducing delinquency, and protecting customer relationships through advanced analysis, structured root cause identification, and effective cross-functional collaboration. The ideal candidate can mentor junior team members, manage escalations, and drive improvements that reduce rework and prevent dispute-driven payment delays.

Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Portfolio Ownership (Complexity & Impact): Independently manage a portfolio of moderately complex, higher-risk accounts (e.g., high-dollar balances, chronic late payers, multi-location customers, complex terms) to drive timely payment.
• Advanced Collections Strategy: Develop account-level collection strategies (call cadence, prioritization, promise-to-pay management, escalation thresholds) aligned to policy and customer behavior.
• Exception & Root Cause Resolution: Investigate drivers of delinquency (billing errors, pricing/contract misalignment, missing proof of delivery, master data issues, unapplied cash, dispute volume) and coordinate corrective actions to enable payment.
• Escalation Management: Serve as an escalation point for analysts; lead moderately complex customer negotiations and internal alignment to remove payment blockers.
• Payment Plans & Negotiation: Define and manage payment plans, negotiate resolution paths, and secure commitments while balancing customer relationship health and financial risk.
• Cross-Functional Collaboration: Partner with Billing, Disputes, Cash Application, Sales, Customer Service, and Operations to resolve blockers and reduce repeat delinquency.
• Documentation & Compliance: Maintain accurate records of contacts, commitments, and outcomes; ensure collections activities adhere to policies and applicable regulations.
• Reporting & Insights: Track and report portfolio KPIs (aging, delinquency, promise-to-pay attainment, DSO drivers, dispute blockers) and recommend actions to leadership.
• Mentorship & Enablement: Coach analysts on best practices (call/email effectiveness, negotiation, documentation, prioritization) and contribute to playbooks and standard work.

Qualifications and Skills:

• Experience: 2-4 years in collections, accounts receivable, or related order-to-cash roles.
• Finance Process & Financial Statement Acumen: In-depth understanding of collections’ impact on cash flow, AR aging, allowances/reserves, write-offs, and close outcomes.
• Analytical & Root Cause Analysis: Advanced ability to analyze delinquency drivers, prioritize effectively, and resolve complex exceptions.
• Systems & Tools (SME): Strong proficiency with ERP/AR tools and Microsoft Excel.
• Independence & Judgment: Ability to work independently, manage escalations, and recommend actions consistent with policy and approvals.
• Communication & Influence: Advanced verbal and written skills to negotiate professionally and influence cross-functional partners.
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indonesia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.