T&L: Collections Associate

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We are seeking a motivated and experienced Collections Associate to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. This role requires a deep understanding of the accounts receivable process and a proven track record of success in a collections environment. The ideal candidate is persistent, detail-oriented, and possesses strong communication skills. 

Ready to unleash your potential with us? Join the winning team now!

Key Responsibilities:

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment. 
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms. 
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments. 
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment. 
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process. 
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management. 
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Requirements:

• Experience: 0-2 years of experience in a collections or accounts receivable role is required. 
• AR Knowledge: In-depth understanding of the end-to-end accounts receivable process, from invoicing to cash application. 
• Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with both internal and external stakeholders. 
• Technical Proficiency: Experience with accounting software (e.g., SAP, Oracle) and proficiency in Microsoft Office
• Attention to Detail: A high degree of accuracy and attention to detail is essential. 
• Language Skills: Proficiency in English is desirable and fluency in additional languages as applicable (Mandarin, Japanese, Korean, Cantonese, Tagalog, Thai, Vietnamese, Khmer, Bahasa Indoensia) is required to support our global customer base.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.