T&T Consultant - Sales & Service (Genesys Cloud Developer) - MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

As a Genesys Cloud Developer, you will work closely with clients, business stakeholders, solution architects, and technical teams to design and implement customer engagement solutions, integrations, and workflow automations within the Genesys Cloud CX platform.

You will play a key role in delivering seamless end-to-end customer experience across voice and digital channels through advanced IVR design, chatbot enablement, workflow orchestration, and API-based integrations.

Integration & Customer Experience Solutions

• Design, build, and optimize complex omnichannel interactions and IVR call flows utilizing Genesys Cloud Architect

• Design and develop advanced agent scripting

• Develop and maintain robust integrations connecting Genesys Cloud with enterprise systems like CRM platforms (Salesforce and MS D365) using REST APIs, Webhooks, and custom Data Actions

• Build event-driven integrations using webhooks, triggers, and workflow automation capabilities across customer service ecosystems

• Development and configuration of modern AI features including Genesys Dialog Engine Bots (Digital and Voice), Agentic Virtual Agents, Conversational AI bots, and digital engagement integrations

• Develop serverless extensions using Genesys Cloud Functions (Node.js) where required

• Develop custom applications, extensions, and platform enhancements where required

• Support CI/CD-enabled deployment approaches using CX as Code and Archy (where applicable)

• Understand capabilities such as Embeddable Framework, Client Apps, and Process Automation triggers

Technical Solution Delivery

• Translate functional and business requirements into technical solution designs

• Participate in solution architecture discussions and technical design workshops

• Produce technical specifications, integration documentation, and deployment guides

• Perform unit testing, integration testing, troubleshooting, and defect resolution

• Support deployment activities and production stabilization

• Ensure solutions are scalable, secure, and aligned with platform best practices

Collaboration & Consulting

• Work closely with implementation consultants, architects, CRM teams, and client stakeholders

• Provide technical recommendations and best practices for scalable customer experience solutions

• Participate in client workshop, technical discovery sessions, and technical demonstrations

• Support effort estimation, technical planning, and delivery governance activities

• Collaborate with cross-functional teams to deliver end-to-end contact centre transformation programmes

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal performance on track.

• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.