T&T FSC Accounts Receivables Disputes Analyst (Bahasa Indonesia) - PH / MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and  WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are looking for a highly analytical and tenacious Accounts Receivable Disputes Analyst to join us. This critical role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities include:

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deduction
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
  
  

Requirements

• Language Skills: Proficiency in Bahasa Indonesia is desirable to support our global customer bases.
• Experience: Fresh to 2 years of experience in accounts receivable, dispute/deduction management, or a related financial analysis role is required.
• Communication Skills: Exceptional verbal and written communication skills are essential. Must be able to articulate complex issues clearly, negotiate effectively, and maintain professional correspondence.
• Analytical & Problem-Solving Skills: Strong analytical mindset with a proven ability to investigate complex problems and perform detailed root cause analysis.
• Technical Proficiency: Hands-on experience with a major ERP system. Proficiency in Microsoft Excel is also required.
  
  

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.