T&T FSC Accounts Receivables Disputes Manager (English) - PH / MY

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Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

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Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are looking for an experienced Accounts Receivable Disputes Manager to provide strategic oversight of the disputes process, driving operational excellence and a culture of continuous improvement. This role applies deep process expertise and industry-leading practices to analyze the end-to-end workflow, reduce cost and rework, and ensure the delivery model is aligned to day-to-day process realities. The Manager serves as the primary point of contact for client process SMEs (subject matter experts), leads governance routines, resolves escalations, and partners closely with the process SMEs to align business requirements with service delivery capabilities.

Key Responsibilities include: 

• Strategic Process Ownership: Set the vision and priorities for dispute operations across the end-to-end workflow; ensure alignment to business outcomes (cash, recovery, customer experience, compliance).
• Continuous Improvement Leadership: Apply methodologies (e.g., value stream mapping) to identify bottlenecks, root causes, and automation/control opportunities; drive implementation and track realized benefits.
• Governance & Executive Reporting: Lead operational governance routines and process-level reviews with client SMEs; report performance, risks, and improvement progress; ensure commitments are met.
• Client Relationship & Escalation Management: Act as the primary point of contact for client process SMEs to translate needs, resolve escalations, and align the delivery model with operational realities.
• SME Partnership: Manage the critical operational relationship with the process SMEs, bridging business requirements with service delivery capabilities and ensuring practical adoption of changes.
• Financial & Cost Driver Management: Apply strong financial acumen to understand cost drivers (e.g., dispute inflow, touchless rate, cycle time, rework) and identify cost-effectiveness opportunities.
• Talent Quality & Capability Building: Ensure strong talent quality through hiring input, role clarity, training strategy, career development, and performance management; build succession and minimize key-person risk.
• Risk, Controls & Compliance Oversight: Ensure robust controls, audit readiness, and consistent policy application across the process; proactively manage operational risks and dependencies.
  
  

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
  
  

Requirements:

• Language Skills: Proficiency in English is desirable to support our global customer base.
• Experience: 6-8 years in AR disputes/deductions, order-to-cash leadership, finance operations management, or related roles with strategic oversight responsibilities.
• Strategic Operational Leadership: Demonstrated ability to lead large-scale process performance and transformation with measurable outcomes.
• Process Excellence Methodologies: Deep expertise in process analysis and improvement approaches (e.g., value stream mapping), control design, and workflow optimization.
• Stakeholder & Governance Leadership: Strong executive presence and ability to lead governance with client SMEs and internal partners; proven escalation management.
• Financial Acumen: Strong understanding of financial statement impacts, operational cost drivers, and opportunities to improve cost-effectiveness.
• Systems & Delivery Model Insight: Strong understanding of ERP and dispute technology/tooling capabilities and how to operationalize changes in a service delivery model.
  
  

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.