T&T FSC Accounts Receivables Disputes Senior Consultant (Cantonese / Mandarin) - PH / MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

In our FSC (Finance Service Centre) setup, we are looking for an experienced Accounts Receivable Disputes Senior Consultant to lead day-to-day dispute operations, coach and performance-manage a team, and ensure consistent, policy-compliant resolutions that protect cash and revenue. This role requires advanced understanding of end-to-end finance processes, controls, and policies, along with strong stakeholder management to handle escalations and provide performance visibility to leadership. The ideal candidate drives process improvements, manages service levels, and builds a high-performing team through structured training and quality assurance.

Key Responsibilities include: 

• Team Leadership & Performance Management: Lead a team of disputes professionals; manage workload distribution, capacity planning, coaching, and performance feedback to achieve operational targets.
• Quality Assurance & Controls: Establish and run quality checks (case documentation, approvals, policy adherence, reason codes) and ensure control compliance and audit readiness.
• Escalation Ownership: Resolve complex and sensitive escalations (customer, internal, and process exceptions); make recommendations that balance customer outcomes with financial and policy compliance.
• SLA & KPI Management: Own service level agreements (SLAs) and operational KPIs (aging, cycle time, recovery rate, backlog health); analyze variances and execute corrective actions.
• Stakeholder Management & Reporting: Serve as primary operational contact for cross-functional partners; provide concise, regular reporting on performance, risks, and top drivers to leadership.
• Process Improvement & Best Practices: Drive standardization, best practices, and continuous improvement initiatives to reduce dispute inflow, improve recoveries, and shorten resolution times.
• Training & Development: Build and maintain onboarding, training, and knowledge materials; develop team capability in investigation, negotiation, and documentation discipline.
• Operational Risk Management: Maintain a risk-and-issue view (e.g., recurring drivers, systemic billing defects, documentation gaps) and ensure timely escalation and remediation.
  
  

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, individuals across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
  
  

Requirements:

• Language Skills: Proficiency in Cantonese / Mandarin is required to support our global customer base.
• Experience: 4-6 years in AR disputes/deductions, order-to-cash operations, or related finance leadership roles.
• End-to-End Process Expertise: Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes.
• People Leadership: Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Stakeholder Management: Strong ability to manage escalations, influence cross-functional partners, and communicate performance and risks to leadership.
• Operational Excellence: Experience driving improvements, managing SLAs, and implementing standardized best practices.
• Systems & Analytics: Strong ERP and dispute tool proficiency; advanced Excel and reporting capabilities.
  
  

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.